Participating in meetings with clients, colleagues, vendors, or other stakeholders to discuss projects, provide feedback, and drive resultsEnsuring that the company’s brand is properly represented in all marketing materialsManaging a team of Managers and Specialist to ensure that projects are completed on time and within budgetCreating goals for the department and measuring progress towards those goalsDeveloping and implementing marketing strategies to promote products or servicesManaging budgets and expenses to ensure that projects remain within cost parametersHelping to develop new products or services to meet changing market demandsReviewing client proposals to determine feasibility and recommending changes when necessaryStrategyExecute the Service Delivery Management Strategy to aligned with organizational strategy.Enable the Service Delivery Management and Project Management Office to meet customers expectations. Implement strategic projects and provide necessary support on key strategic customers.Responsible for operational process development.Develop and implement governance framework with the service providers. Ensure billing complaint across all the relevant accounts.Develop the business Key Performance Index (KPIs) as well the operational performance management model.Manage Partners to realise the business objectives and customer expectationDrive the Profit and Losses of the divisionCustomers SatisfactoryEstablish and manage relationships with internal stakeholders (Sales, Technical and Solutions architecture) to support the end-customers.Mobilize Centre of excellency within the Service Delivery Management through building of high-performance team. Collaborate with Partners to meet end-customers’ expectations.

Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.Provides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus.Provides professional consultation and leadership to all faculty and staff employed by the component and service as the principal point expertise on all matters relating to the specified functional area of focus.Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within specified functional area of operation, as applicable to the specified functional area of focus.StrategyUnderstand and execute the Delivery Management Strategy.Implement Telkom National Interest Projects through PMBOK methodology and other relevant guidelines. Interface with customers & the strategic partners to meet the business objectives of services deployment to all existing / new accounts and key projects.Drive service and project management excellence (quality, consistency and agility) and customer satisfaction through quality Service Delivery Management practices – people, process and systems.Assist in defining and applying best practices to fulfill strategic projects with telecoms.Enable the Service Delivery Management and Project Management Office to meet customers’ expectations. Implement strategic projects and provide necessary support on key strategic customers.Develop and implement operational strategy to meet business requirements.Provide the consultative role on IT system of engagements with strategic service provider.Develop and implement governance framework with the service providers

Resolving conflicts or complaints from customers and employees.Monitoring store activity and ensuring it is properly provisioned and staffed.Analyzing information and processes and developing more effective or efficient processes and strategies.Establishing and achieving business and profit objectives.Manage team of Service managers holding strategic Government accounts R500mil per annum).Public sector customer base projects implementation within limited cost, time and resources.Manage the Business Operations to achieve the KPI’s.Manage strategic national projects within limited timelines and resources. elections.Defend and Grow revenue strategy implementation. Support and deliver ICT services to strategic Government portfolio.Management Incidents to resolve within SLA per customer PortfolioDevelop performer’s PDMS /PDP in line with business objectives.Enforce company policies for full adherence.Monitor and improve the performance of the team.To improve Customer Loyalty Management results through customer satisfactory model.Maintaining a clean, tidy business, ensuring that signage and displays are attractive.Generating reports and presenting information to upper-level managers or other parties.Ensuring staff members follow company policies and procedures.Other duties to ensure the overall health and success of the business.

Ensure all operations are carried on in an appropriate, cost-effective wayImprove operational management systems, processes and best practicesPurchase materials, plan inventory and oversee warehouse efficiencyPlan Performance Development Management framework for the division.Development of Business process.Ensure all operations are carried on in an appropriate, cost-effective wayImprove operational management systems, processes and best practicesPurchase materials, plan inventory and oversee warehouse efficiencyPlan Performance Development Management framework for the division.Development of Business process.

Resolve the problems encountered either by customer or technical officer during the process of the activitiesManage site meetings with relevant role players in order to resolve difficulties on the project. Focus on the objectives of the company section of repairing faults within specific limit of time and unsure customer satisfaction.Liaise with clients to identify and define requirements, scope and objectivesAssign tasks to internal teams and assist with schedule managementMake sure that clients’ needs are met as projects evolveAct as the point of contact and communicate project status to all participantsEnsure that all activities get completed within given timelines (Targets) as per customer expectation. Projects manage reported activities and track to completion.Make courtesy calls to check the satisfactory level of the customer on the service given. Issue all appropriate legal paperwork (e.g. contracts and terms of agreement)Create and maintain comprehensive project documentation, plans and reportsEnsure standards and requirements are met through conducting quality assurance tests