Performs a wide variety of Social Services or Child Support program duties and determines the eligibility for public assistance benefits or child support benefits, obligations, and payments through interactive interviewing and fact gathering; maintains current knowledge of program laws, regulations, and procedures necessary for multi-program caseload administration; initiates and processes casework through an automated system; identifies needs and makes appropriate referrals for health, social, and/or employment services; and performs related work as required.

Performing administrative and staff support duties from preparing marketing materials for distribution, through filing documents to managing the applicant pool filesAiding Business Service Representative with wage reimbursement document preparationExtensive knowledge of resources and services available in Nevada CountyDemonstrated ability to assist in the composition, proof-reading, and finalization of compelling resumesInstrumental in providing clients with information regarding local resources and services based on their needs Knowledge of Adult/ Dislocated Worker/ Special and Youth WIOA Programs Capable of facilitating trust and strong relationships between individuals, and groups of differing interests Uses active listening techniques to assess an individual’s needs, and identify possible WIOA candidatesOver ten years of professional training and experience working in client/ customer focused positionsExperience performing file maintenance tasks and updating files with most recent and relevant informationWorking with individuals who come from a variety of backgrounds and diverse challenges and skill-setsMaintains and updates WIOA Rapid Response materials, and streamlined execution for maximum efficiencyProficient and efficient application of MS Word, Excel, Outlook, and SharePointMaintenance of Applicant Pool; responsible for 60% of all captures between July – September of 2019Supports visitors with online employment inquiry, application process, web navigation, and resume software Captured resumes from all visitors who were willing to be added to the Job Applicant PoolResponsible for issuance of a variety of computer-based tests on IBM KenexaAssisting visitors with the online application process for SNAP/Medi-cal/ CalWORKS

Provides outreach services daily for 20+ individuals Maintaining progress notes for 20+ individuals daily using Anasazi (Cerner)Successfully coordinates the scheduling and execution of supportive activities related to client outreachPerforms correspondence throughout the day to stay in communication with supervisor and other PSCs

• Cashing checks and paying out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds• Accepting and posting mortgage, rent, loan, and public utility bill payments• Balancing currency, coin, and checks in cash drawers at end of shifts• Identifying transaction mistakes when debits and credits do not balance• Explaining, promoting, and selling products and services such as cashier's checks, and consumer/ business credit cards• Processing transactions such as night deposits, and mail deposits• Initiating “Stop Payments” for lost/ stolen checks• Explaining fees to customers on an as needed basis• Receiving incoming calls, screening/ verifying identification, and helping customers and or transferring to appropriate department for further assistance• Filing documents to appropriate locations, and rotating documents monthly, quarterly, semi-annually, and annually• Initiating process for temporary debit card increases and or travel information on demand, and performing account information updates as needed• Closing accounts upon request and making sure all affairs are in order