Case Manager
Current
Sep 2022 - Present
AeroLeads people directory · profile
Phelisha Pinnock-Mathieu Email & Phone Number
Case Manager @ Acacia Network | Social Sciences Degree
at
Acacia Network
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Case Manager @ Acacia Network | Social Sciences Degree
Location
Mount Vernon, New York, United States
Company size
Who is Phelisha Pinnock-Mathieu? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Phelisha Pinnock-Mathieu is listed as Case Manager @ Acacia Network | Social Sciences Degree at Acacia Network, a with 669 employees, based in Mount Vernon, New York, United States. AeroLeads shows a matched LinkedIn profile for Phelisha Pinnock-Mathieu.
Phelisha Pinnock-Mathieu previously worked as Case Manager at Acacia Network and Customer Success Apprenticeship at Sv Academy. Phelisha Pinnock-Mathieu holds Bachelor'S Degree, Social Sciences from City University Of New York-Herbert H. Lehman College.
Company email context
Email format at Acacia Network
This section adds company-level context without repeating Phelisha Pinnock-Mathieu's masked contact details.
Acacia Network
Review company-level records connected to Phelisha Pinnock-Mathieu before choosing the right outreach path.
Profile bio
About Phelisha Pinnock-Mathieu
At Acacia Network, our team leverages my active listening skills to elevate clients experiences, fostering empathetic engagement and satisfaction. My background in client experiences and social services, honed through an intensive apprenticeship, enables me to navigate clients journeys with a nuanced understanding of their needs.We have improved key performance indicators by implementing effective customer issue management and risk escalation strategies, reflecting a culture of precision and a growth mindset. My commitment to the client's well-being and success defines my professional ethos, as I continue to contribute to our organization's mission to enhance client support and satisfaction.
Listed skills include Teaching, Staff Development, Higher Education, Research, and 11 others.
Current workplace
Phelisha Pinnock-Mathieu's current company
Company context helps verify the profile and gives searchers a useful next step.
Acacia Network
6 roles
Phelisha Pinnock-Mathieu work experience
A career timeline built from the work history available for this profile.
Customer Success Apprenticeship
• Selected for a competitive program offered to high-potential individuals preparing for a CS role in SaaS• Rigorously trained (300+ hours) and assessed on Customer Success skills by instructional coaches and industry professionals• EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization• CS workflow: the customer journey; human-centered customer engagement; practical experience with data and tech tools; managing risk and… Show more • Selected for a competitive program offered to high-potential individuals preparing for a CS role in SaaS• Rigorously trained (300+ hours) and assessed on Customer Success skills by instructional coaches and industry professionals• EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization• CS workflow: the customer journey; human-centered customer engagement; practical experience with data and tech tools; managing risk and effectively escalating issues; following up with customers and logging activity; creating stories, executive summaries, and slide decks for effective EBRs Show less
Apr 2022 - May 2022
Contact Tracer
• Maintained daily contact with team supervisor resulting in a 3% increase in KPI• Followed a set script to inform 150+ contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop• Collected and record information on symptoms and needs into the CRM with 100% accuracy• Called contacts who have been exposed to Covid-19 per day
Feb 2021 - Jun 2021
System Hospitality Director
● Onboarded and trained 5+ management teams ● Conducted 25+ face to face customer interviews per day to build customer satisfaction and rapport● Increased HCAHPS scores by 10% within 60 days● Developed and implemented training for 300 associates
Sep 2019 - Nov 2020
Support Services Hospitality Manager
● Maintained a high level of client/patient satisfaction to ensure account retention● Developed and implemented action plans● Worked with nursing and administration to create and nurture critical relationships● Raised Patient Satisfaction score by 30% through patient visitation
Sep 2018 - Sep 2019
Administrator/Collection Analyst
● Managed 36 Account Analyst● Trained and coached 36 Onboarding Associates● Managed customer portfolio and collected debt
Jun 2008 - Jul 2013
Team & coworkers
Colleagues at Acacia Network
Other employees you can reach at acacianetwork.org. View company contacts for 669 employees →
PI
Paul Irving
Colleague at Acacia NetworkBrooklyn, New York, United States
View →
RD
Rashon Davis
Colleague at Acacia NetworkBronx, New York, United States
View →
CS
Calvin S. Saunders
Colleague at Acacia NetworkNew York, United States
View →
SC
Shawn Caldwell
Colleague at Acacia NetworkNew York, United States
View →
TS
Tykeia Samuel
Colleague at Acacia NetworkNew York City Metropolitan Area, United States
View →
SH
Sharon Hood
Colleague at Acacia NetworkBronx, New York, United States
View →
SM
Shairon Mccallum
Colleague at Acacia NetworkBronx, New York, United States
View →
EK
Eddie Kocovic
Colleague at Acacia NetworkBronx, New York, United States
View →
FP
Federico Perez
Colleague at Acacia NetworkBronx, New York, United States
View →
IB
Ignacia Bermudez
Colleague at Acacia NetworkNew York, United States
View →
Paul Irving
Colleague at Acacia NetworkBrooklyn, New York, United States
View →
RD
Rashon Davis
Colleague at Acacia NetworkBronx, New York, United States
View →
CS
Calvin S. Saunders
Colleague at Acacia NetworkNew York, United States
View →
SC
Shawn Caldwell
Colleague at Acacia NetworkNew York, United States
View →
TS
Tykeia Samuel
Colleague at Acacia NetworkNew York City Metropolitan Area, United States
View →
SH
Sharon Hood
Colleague at Acacia NetworkBronx, New York, United States
View →
SM
Shairon Mccallum
Colleague at Acacia NetworkBronx, New York, United States
View →
EK
Eddie Kocovic
Colleague at Acacia NetworkBronx, New York, United States
View →
FP
Federico Perez
Colleague at Acacia NetworkBronx, New York, United States
View →
IB
Ignacia Bermudez
Colleague at Acacia NetworkNew York, United States
View →
4 education records
Phelisha Pinnock-Mathieu education
Bachelor'S Degree, Social Sciences
Customer Success Fellowship
Associate Of Science - As, Chemistry
Chemistry
FAQ
Frequently asked questions about Phelisha Pinnock-Mathieu
Quick answers generated from the profile data available on this page.
What company does Phelisha Pinnock-Mathieu work for?
Phelisha Pinnock-Mathieu works for Acacia Network.
What is Phelisha Pinnock-Mathieu's role at Acacia Network?
Phelisha Pinnock-Mathieu is listed as Case Manager @ Acacia Network | Social Sciences Degree at Acacia Network.
Where is Phelisha Pinnock-Mathieu based?
Phelisha Pinnock-Mathieu is based in Mount Vernon, New York, United States while working with Acacia Network.
What companies has Phelisha Pinnock-Mathieu worked for?
Phelisha Pinnock-Mathieu has worked for Acacia Network, Sv Academy, Staffing Solutions Organization Llc, Compass One Healthcare, and Crothall Healthcare.
Who are Phelisha Pinnock-Mathieu's colleagues at Acacia Network?
Phelisha Pinnock-Mathieu's colleagues at Acacia Network include Paul Irving, Rashon Davis, Calvin S. Saunders, Shawn Caldwell, and Tykeia Samuel.
How can I contact Phelisha Pinnock-Mathieu?
You can use AeroLeads to view verified contact signals for Phelisha Pinnock-Mathieu at Acacia Network, including work email, phone, and LinkedIn data when available.
What schools did Phelisha Pinnock-Mathieu attend?
Phelisha Pinnock-Mathieu holds Bachelor'S Degree, Social Sciences from City University Of New York-Herbert H. Lehman College.
What skills is Phelisha Pinnock-Mathieu known for?
Phelisha Pinnock-Mathieu is listed with skills including Teaching, Staff Development, Higher Education, Research, Nonprofits, Grant Writing, Microsoft Office, and Microsoft Excel.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial