As a Remote Technology Support at Accenture, I provide timely and effective solutions to various IT issues and requests from clients across different industries and locations. I use my expertise in IT escalation, business technology, and ticketing systems to diagnose, troubleshoot, and resolve complex technical problems, ensuring customer satisfaction and service quality.I have a strong educational background in computer science, with a Bachelor of Science degree from De La Salle Araneta University, where I learned and applied various programming languages, such as Java, Visual Basic, and HTML. I also have multiple certifications from Thrive Global and Coursera that demonstrate my skills in data-driven decision making, thriving together, and thriving mind. I am passionate about learning new technologies and enhancing my professional development.