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Angie O'Donnell is the Founder of Phenix Global Consulting and Services established in 2009. Phenix Global is a Technical Program and Project Management Consulting and Services Company with over 25 years of success, delivering high quality Program and Project Management Leadership, Expertise and Support for small, medium and large enterprise businesses, from straightforward to highly complex Cloud and Premise based Voice, IVR, ACD and e911 Solutions and Implementations. Extensive experience in developing technical requirements, RFx, evaluation and scoring of vendor responses, defining scope of works, telecommunications audits collaborating and working with Client and Client’s Telecommunications Carrier to ensure proper configuration for traditional or SIP Services, delivery, test and turnup, port activity to the successful implementation of inbound/ outbound, Toll-Free and Direct-Inward-Dial (DID) services.Ms. O'Donnell proudly served in the United States Air Force. Phenix is a Veteran, Minority/Women Business Enterprise, Small Business Enterprise and Emerging Business Enterprise Owned Business.Delivering exceptional service, quality and performance; managing and leading all phases of the Project Lifecycle resulting in On-Time, within budget and successful implementations of diverse technologies across the globe to include Genesys Cloud, Genesys BYOC, BYOC-Premise, Genesys Cloud Voice, PureConnect, Avaya, Cisco and e911 Technology Platforms for a large variety of industries.Services Offered:
Phenix Global Consulting And Services, Llc
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Business OwnerPhenix Global Consulting And Services, Llc Jul 2009 - PresentColorado
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FounderPhenix Global Consulting And Services, Llc Jul 2009 - PresentColorado, United StatesPhenix Global is a Technical Program and Project Management Consulting and Services Company providing high quality Program and Project Management Leadership, Expertise and Support for small, medium and large enterprise businesses, ranging from highly complex to straightforward Cloud and Premise Based Voice, IVR, ACD and e911 Solutions and Implementations, with expertise in Genesys, Avaya and Cisco.
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Phenix Communications, LlcPhenix Communications, Llc Jul 2009 - PresentColoradoResourceful, versatile Program and Project Manager with 25 years’ experience in solution driven environments with expertise in Cloud, Premise and Hybrid based solutions and contact centers, across multiple industries. Exceptional, results-oriented Technical Program and Project Manager, with strong analytical and problem-solving skills, with proven abilities in strategic planning, developing operational efficiencies, cost optimization and managing technical teams with an inherent ability to make accurate, decisive decisions under ordinary and extraordinary conditions. Extensive background in Telecommunications and in-depth expertise in Voice Network Design, Contact Center Implementations and Operations Management and Support, of a 7x24x365 Global Telecommunications Carriers. Excel and thrive under extreme pressure and high visibility situations. Ability to meet and exceed fixed deadlines in challenging conditions and with limited resources, maintaining a flexible approach to fast changing situations. Possess excellent communication, presentation and customer service skills.
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Ctac, Noc ManagerTw Telecom, Inc. Nov 2010 - Dec 2011• Manage and directed technical teams of 41 engineers responsible for providing direct customer service and support for traditional TDM, SIP, Converged, Data and Transport products and services • Analyzed and implemented changes to improve resource availability to meet customer needs • Clearly define, document, communicate and drive corporate, organization team goals and expectations • Single point of escalation for customers, leadership, employees and other cross-functional groups • Produced guidelines, standards and best practices to improve ticket and call quality for technicians and management to improve Top Box scores -
Manager, Enterprise Voice ServicesClearwire Apr 2010 - Nov 2010Greater Seattle Area• Directed operations of the Enterprise Voice and Contact Center environment and infrastructure that includes seven (7) contact centers, 5 HQ locations and 80+ Market/Sales Offices • Developed and presented an Enterprise Voice Roadmap and collaborated with Architecture, Engineering, Network Operations and Implementation teams to achieve company strategy, vision and goals • Directed a team of 20 employees and 6 vendors for the deployment and implementation of a Cisco VoIP infrastructure • Created and presented to CIO, the Vision, Mission and Goals for Enterprise Voice Services • Responsible for the Enterprise Voice budget of $15m • Partnered with business stakeholders to include Customer Care, Telesales, Facilities, Human Resources to identify and implement opportunities to enhance the customer experience -
Global Manager And Sr. Engineer, Enterprise Voice ServicesLevel 3 Communications Nov 1998 - Sep 2009Broomfield, Co• Managed the operations, maintenance and architecture of a $30M global voice network • Responsible for the operations, maintenance, monitoring and administration of 30,000 TDM ports, 10,000 IP Endpoints, 22 ISRs, 271 PRI/ISDN Circuits; 30,000 DIDs; 110 Avaya, Cisco and Nortel PBX and Voicemail systems • Directed and completed the integration of 10 acquired company’s voice networks and a team of 12 engineers • Administered and managed 10 logical contact centers to include 2,200 agents; 200 skill groups and 400 toll-free numbers • Designed, architected and managed the installation and deployment of Cisco Unified Communications Manager (CUCM) platform for 700+ employees; 1,000 endpoints and replaced systems at 5 separate locations within a 48 hour period, successfully. The largest VoIP deployment in Level 3 history • Architected voice and contact center solutions to improve customer experience and operational efficiencies• Designed and implemented global standards for Change, Problem and Event Management utilizing ITIL Best Practices • Identified areas of improvement, established training and policy to improve team and operational efficiency• Contracts administrator, with extensive experience creating and administering multi-million-dollar-dollar contracts for Master Services Agreements and/or project related engineering work.
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Frequently Asked Questions about Angie O'Donnell
What company does Angie O'Donnell work for?
Angie O'Donnell works for Phenix Global Consulting And Services, Llc
What is Angie O'Donnell's role at the current company?
Angie O'Donnell's current role is Phenix Global is a Technical Program and Project Management Consulting and Services Company providing high quality Program and Project Management. We are a Veteran Owned Small Business, MWBE, DBE, EBE, SBE Certified.
What is Angie O'Donnell's email address?
Angie O'Donnell's email address is an****@****ons.com
What is Angie O'Donnell's direct phone number?
Angie O'Donnell's direct phone number is (425)-216*****
What schools did Angie O'Donnell attend?
Angie O'Donnell attended El Paso Community College.
What are some of Angie O'Donnell's interests?
Angie O'Donnell has interest in Professional Networking, Skiing, Reading, Hiking, Karate, Traveling And Cooking, Mountain Biking, Golf, Tennis.
What skills is Angie O'Donnell known for?
Angie O'Donnell has skills like Telecommunications, Voip, Ip, Cisco Technologies, Integration, Networking, Sip, Troubleshooting, Avaya, Vendor Management, Data Center, Computer Network Operations.
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Angie O'Donnell
Fort Washington, Md1cancercenter.com -
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Angie O'Donnell
Phoenix, Az1mayo.edu2 +160537XXXXX
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Angie O'Donnell
Greater Boston
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