Phenpheth Inthavong Email & Phone Number

Erskineville, Nsw, Au

Erskineville, Nsw, Au

Sydney, New South Wales, Australia

Nobu at Crown Sydney.• Excellence in Service: Recognized for delivering exceptional service and maintaining high standards of hospitality, leading to increased guest satisfaction and repeat business.• Facilities communication between customers and executives through the provision of quality service. • Guest Reception and Seating: Welcomed guests upon arrival, assisted with seating arrangements, and maintained a professional and friendly demeanour throughout their dining… Show more Nobu at Crown Sydney.• Excellence in Service: Recognized for delivering exceptional service and maintaining high standards of hospitality, leading to increased guest satisfaction and repeat business.• Facilities communication between customers and executives through the provision of quality service. • Guest Reception and Seating: Welcomed guests upon arrival, assisted with seating arrangements, and maintained a professional and friendly demeanour throughout their dining experience.• Billing and Financial Transactions: Managed billing processes, processed payments, and ensure accurate recording of financial transactions using a point-of-sale (POS) system, managing cash, credit cards, and other payment methods.• Order Accuracy and Timely Service: Accurately recorded orders, consider specific dietary requirements, and ensure timely and efficient delivery to guests' tables. • Monitoring Safety and Security: Monitor the safety and security of guests and the venue and report any incidents or concerns to management.• Guest Relations: Built strong relationships with guests, addressing concerns and requests effectively, which led to positive reviews and customer loyalty. Show less

Sydney, New South Wales, Australia

• Facilitate Smooth Check-in and Check-out Processes: Process resident check-ins, check-outs, and refunds precisely, ensuring a seamless experience for residents.• Urgent Issue Resolution: Assist residents in resolving urgent issues promptly and appropriately, maintaining a high standard of service.• Centralised Enquiry Handling: Serve as the primary contact centre for all resident inquiries, addressing questions promptly and professionally.• Comprehensive Financial Management:… Show more • Facilitate Smooth Check-in and Check-out Processes: Process resident check-ins, check-outs, and refunds precisely, ensuring a seamless experience for residents.• Urgent Issue Resolution: Assist residents in resolving urgent issues promptly and appropriately, maintaining a high standard of service.• Centralised Enquiry Handling: Serve as the primary contact centre for all resident inquiries, addressing questions promptly and professionally.• Comprehensive Financial Management: Oversee all financial matters related to student accommodation, including rent and refunds with meticulous attention to detail.• Emphasise building positive relationships with students, faculty, and other stakeholders.• Efficient Records Maintenance: Utilize advanced booking and management systems to maintain accurate records of student residents, room availability, and other essential information. Show less

Sydney, New South Wales, Australia

• Effective communication within the team.• Urgent Issue Resolution: Assist residents in resolving urgent issues promptly and appropriately, maintaining a high standard of service.• Event Planning and Execution: Detail involvement in organizing and executing events. Emphasise successful events that played a key role in planning, promoting, and implementing.• Promoting events and initiatives through social media platforms.• Emphasize the ability to build positive relationships… Show more • Effective communication within the team.• Urgent Issue Resolution: Assist residents in resolving urgent issues promptly and appropriately, maintaining a high standard of service.• Event Planning and Execution: Detail involvement in organizing and executing events. Emphasise successful events that played a key role in planning, promoting, and implementing.• Promoting events and initiatives through social media platforms.• Emphasize the ability to build positive relationships with students and faculty. Show less

Sydney, New South Wales, Australia

• Implemented personalised guest services to enhance satisfaction and loyalty.• Curate an unforgettable and personalised VIP Luxury experience for guests.• Received commendations for exceptional service delivery and proactive problem-solving.• Maintained a clean and organised environment, adhering to strict hygiene standards.• Implemented feedback mechanisms to improve service quality and guest satisfaction continuously.• Fostered a positive work culture through effective… Show more • Implemented personalised guest services to enhance satisfaction and loyalty.• Curate an unforgettable and personalised VIP Luxury experience for guests.• Received commendations for exceptional service delivery and proactive problem-solving.• Maintained a clean and organised environment, adhering to strict hygiene standards.• Implemented feedback mechanisms to improve service quality and guest satisfaction continuously.• Fostered a positive work culture through effective communication and team-building initiatives.• Beverage preparation includes delivery, dispensing or mixing spirits, specialty coffees, teas and other beverages.• Guest Reception and Seating: Welcomed guests upon arrival, assisted with seating arrangements, and maintained a professional and friendly demeanour throughout their dining experience. Show less

Sydney, New South Wales, Australia

Sokyo at The Star Sydney.• Customer service.• Beverage preparation includes delivery, dispensing or mixing spirits, specialty coffees, teas, and other beverages.• Cleaning and arranging at the workplace.• Facilities communication between customers and executives through the provision of quality service.• Guest Reception and Seating: Welcomed guests upon arrival, assisted with seating arrangements, and maintained a professional and friendly demeanour throughout their… Show more Sokyo at The Star Sydney.• Customer service.• Beverage preparation includes delivery, dispensing or mixing spirits, specialty coffees, teas, and other beverages.• Cleaning and arranging at the workplace.• Facilities communication between customers and executives through the provision of quality service.• Guest Reception and Seating: Welcomed guests upon arrival, assisted with seating arrangements, and maintained a professional and friendly demeanour throughout their dining experience.• Billing and Financial Transactions: Handled billing processes, processed payments, and ensure accurate recording of financial transactions using a point-of-sale (POS) system, managing cash, credit cards, and other payment methods.• Training and Development: Trained and coached new team members, emphasising product knowledge, service etiquette, and effective upselling techniques. Show less

Bachelor Of Media And Communications

Major in Public Relations and Social Media.

Diploma Of Marketing And Media

• Gaining a broad understanding of the marketing and media landscape. • Developing practical skills in digital media production, content.

Certificate Iv, Hospitality Administration/Management

• Business & Management: Grasp core business principles for hospitality (finance, human resources, marketing, customer service). •.