Pheona (Dilly) Bricknell-Barlow Email and Phone Number

As a seasoned professional in project, financial management and client relations, I've honed a knack for driving impactful initiatives and fostering strategic partnerships. A notable achievement includes successfully investigating and resolving a significant loss within a client account, implementing robust measures to fortify against further losses and enhancing profitability. Additionally, I've spearheaded the implementation of streamlined documentation procedures, resulting in tangible improvements in contract quality, project profitability, and time management efficiency.My role extends to meticulous project and programme planning, where I excel in scoping, estimating, and managing complex initiatives within designated budgets and timelines. Collaborating seamlessly with cross-functional teams, I craft detailed work plans and ensure their seamless execution. Moreover, I play a pivotal role in client relationship management, serving as the primary liaison from initial discussions through to project completion, orchestrating proposals, pitches, contracts, and delivering exceptional results tailored to exceed client expectations. Through coaching and mentoring initiatives, I elevate the skills of fellow project managers, designers, and developers, contributing to overall improved standards of project delivery and operational excellence.

Led and managed all day-to-day operations of the internal team directly under the CEO, overseeing project management, account management, customer support, marketing, and strategic planning.Successfully implemented Active Collab as the project management tool, resulting in improved project efficiency, streamlined communication, and enhanced collaboration among team members, this also resulted in 138% increase in billable timeDeveloped and implemented new project templates, standardizing processes and improving project delivery timelines while ensuring consistent quality across all projects.Proactively nurtured client relationships through effective communication, exceptional customer service, and a deep understanding of their needs, resulting in increased client satisfaction and loyalty.Identified target sectors for business growth and initiated the development of a targeted content calendar with content briefs, aligning marketing efforts with the specific needs and interests of potential clients in those sectors.

Orchestrated project management activities, serving as the primary contact for clients, designers, developers, and digital marketing executives.Implemented content strategies aligned with business goals, leveraging research and analysis to engage and convert target customers.Utilized project management tools, content management systems, and SEO research software to streamline workflows and improve planning processes.

Coordinated efforts with various stakeholders to secure funding and planning for a large-scale equestrian project.Produced marketing materials, including a website, social media campaigns, and printed media, to garner support and attract investors.Drove collaborative efforts with architects, tradesmen, investors, and governing bodies, securing local and national support for the project.Led daily business operations, managing 30 client accounts, resource allocation, scheduling, and billing.Developed and executed marketing strategies, including website design, e-commerce implementation, and targeted ad campaigns.Analyzed website and cross-channel traffic, utilizing data to optimize advertising efforts and achieve a 40% increase in online sales.