• Assist in planning the development, implementation and sustainability of the HR Transformation service delivery model road map including establishing and executing the HR Transformation Office, Change Management Program, Governance Model, end-to-end process ownership & accountability, HR Operating / Service Delivery Model, best practice global process definition & design, and ongoing process support and improvement• Manage process improvements to the HR Service Delivery Model through the development,calculation and analysis of KPIs and ROIs• Perform standard global process design flow mapping and develop subsequent policies and procedures related to various HR functions including but not limited to Compensation Planning & Administration, Benefits Planning & Administration, Payroll, Time and Attendance, Employee Relations, Talent Management, Recruitment, Learning & Development, and Data Administration• Develop programs to effectively communicate with and train HR personnel, employees, managers and key stakeholders on new processes and standard requirements resulting from the ongoing program management of the HR service delivery model• Analyze data for quarterly HR Balanced Scorecard measuring attrition and gender diversity• Act as Program Manager for Diversity and Inclusion initiatives to ensure successful launch and implementation of four Employee Circles• Maintain compliance with applicable employment laws with an understanding of situational analysis inclusive of yearly AAP report, EEO-1 report, and VETs 4212 report

• Act as subject matter expert on HR processes and systems and provide consultative services on issues that arise: Recruitment, iCIMs Applicant Tracking System, Recognition Program, Employee Lifecycle• Identify and champion human resources process improvement initiatives to ensure efficiency and effectiveness• Execute system configuration changes and conduct system audits to ensure proper user usage and data integrity• Lead end-to-end implementation of Sterling BackCheck, third party background check vendor, which includes creating the project proposal, participating in contract negotiations, setting up background check packages that meet hiring policies, and conducting system testing• Manage employee recognition program through WorkHuman and maintain a 2-million-dollar annual budget• Maintain compliance with applicable employment laws with an understanding of situational analysis inclusive of yearly AAP report • Serve as a liaison for Talent Acquisition with other functional areas including HR Partners, HRIS, Compensation, Payroll, and Diversity and Inclusion• Manage external recruitment marketing/sourcing systems and vendor relationships• Act as Program Manager for Diversity and Inclusion initiatives to ensure successful launch andimplementation of the first Employee Circle

• Act as subject matter expert for the global iCIMS applicant tracking system • Perform system administration tasks within iCIMS, including the design and configuration of the application in order to support global recruiting activities• Track, evaluate, and respond to internal and external end user inquiries, as well as assist in supporting end users on all recruiting technology applications, which includes: end user troubleshooting, user account provisioning/de-provisioning, researching and resolving system issues, unexpected results or process flaws• Provide system configuration expertise, ensuring integrity of processes and data, and development of custom reports and dashboards, including but not limited to recruiter metrics and system audit reports• Update system administration and end user training guides to ensure appropriate resources are available to both end users and the support team• Lead project based enhancements of the iCIMS system and processes• Partner with the HRIS Team in the overall management of business/end user reporting needs, including: requirements gathering, analysis, design and validation• Audit and maintain workforce and employment analytics reporting within internal HR systems, inclusive of yearly AAP report • Manage external recruitment marketing/sourcing systems and vendor relationships• Act as Program Manager for internal recognition program and provide reports/presentations to business units and HR Business Partners on program usage

• Coordinate and update Knowledge Management database content • Provide in-person and virtual training on Salesforce, Workday, and Taleo systems• Conduct training on global hiring process for recruitment teams in Asia and Recruitment Coordinator team in North America• Manage offer letter, background check, and Onboarding processes for acquisition of 1,100 employees

• Provide North American support to Talent Acquisition Consultants for 85 requisitions and manage full-time recruitment process: schedule interviews, post jobs, draft offer letters, initiate background checks, and verify I-9 documentation• Respond to 25 inquiries/requests and offer Taleo assistance from US recruiting inbox daily • Create process documents for coordinator tasks• Manage offer letter, background check, and Onboarding processes for acquisition of 450 employees

• Manage two HR Department and Campus Team e-mail boxes and respond to 20 inquiries each day• Assign 5 requisitions to appropriate Talent Acquisition Consultants each day • Review and process 10 applicant/new hire paperwork each week • Coordinate campus co-op and intern programs by creating 56 requisitions, posting 39 jobs, andscheduling interviews • Create Targeted Work Orders and perform background checks for 10 Canada/US students each week using HRM software such as Taleo and Workday and working with outside vendors such as IQNavigator and ICON Consultants

• Oversee all aspects of hiring including posting of 57 internships on college career sites, managing incoming job applications, screening resumes, and conducting HR candidate interviews• Plan and coordinate weekly events for 50 interns participating in the Fall Internship Program • Develop content for seven landing pages and revise 57 job descriptions for Internship Program website to ensure easy site navigation and user-friendliness

• Plan, coordinate, and facilitate a five-day staff orientation for 40 individuals • Manage 20 teen staff by conducting trainings, meetings, and performance check-ins to track andmeasure development • Oversee Viet-AID Summer Intern program by supervising seven high school interns