Information Technology Supervisor
CurrentIT Management:• Keep the IT system in line with IT Policies, Procedures, and Guidelines.• Prepare necessary documents and processes to support Audit assessments.• Create IT documentation and checklists.ERP, POS, CRM System Management:• Manage projects for POS system and self-checkout installations.• Install hardware & software for POS and self-checkout equipment.• Support, maintain, and improve ERP Systems.• Maintain data flows and integrations with other systems.• Process POS transactions accurately.• Implement and customize CRM systems.• Ensure accurate customer data in CRM systems.Reporting, Sales Data Analysis• Develop sales analysis reports using SQL Server Reporting Services.• Use BI tools, Data visualization, SQL Server Database, and Microsoft Excel.Budget, Policy, Workflow, Training:• Control budgets.• Develop IT policies and practices.• Ensure legal and company guidelines for data handling.• Monitor staff performance and provide guidance/training.• Manage contracts and software licenses.Project Management:• Plan and coordinate new project implementations.• Manage project scope, schedule, and costs.• Support local business projects with IT documentation.Network Administration:• Manage Servers, Storage, SAN, and VCenter.• Handle installations, upgrades, and configurations of hardware and software.• Manage network devices like Switches, Routers, Firewalls, Cabling, and Fiber Converters.• Monitor system performance and manage data backups.Incident Management:• Manage IT incidents, track tickets, and ensure resolution.
