Phi Danh ( Fei Fei) Email & Phone Number

Bangkok, Th

Bangkok, Bangkok City, Thailand

- Report directly to the Operations Manager.- Ensure team performance is maintained at or above 85%.- Address issues related to tooling, scheduling, and leave types.- Work closely with product teams to understand labeling requirements and provide insights.- Document findings and report on the effectiveness of labeling processes and their impact on AI learning.- Conduct interviews to recruit new employees.- Proficient in Excel, Power BI, and Tableau for data reporting and… Show more - Report directly to the Operations Manager.- Ensure team performance is maintained at or above 85%.- Address issues related to tooling, scheduling, and leave types.- Work closely with product teams to understand labeling requirements and provide insights.- Document findings and report on the effectiveness of labeling processes and their impact on AI learning.- Conduct interviews to recruit new employees.- Proficient in Excel, Power BI, and Tableau for data reporting and insights.- Fluent in both Vietnamese and English.- Assist in addressing user concerns related to content moderation and labeling practices. Show less

Bangkok, Bangkok City, Thailand

• Review reported content and respond to user inquiries with high quality, speed, empathy, and accuracy.• Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.• Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.• Recognize trends and patterns, escalating any issues outside company policy to the global team.• Ensure the confidentiality, security,… Show more • Review reported content and respond to user inquiries with high quality, speed, empathy, and accuracy.• Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.• Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.• Recognize trends and patterns, escalating any issues outside company policy to the global team.• Ensure the confidentiality, security, integrity, and privacy of data as a top priority.• Understand and fluently use Vietnamese, including slang and terms.• Ensure compliance with trust and safety policies while labeling content.• Accurately label content based on predefined criteria, including language, sentiment, and context. Show less

Ho Chi Minh City, Vietnam

- Train, Coach, and Develop newbies for work effectiveness, personal growth, and preparation for future career development.- Forecast student enrollments, make enrollment arrangement and compile enrollment data- Handle complaints from students/parents.- Weekly report to Center Manager, work with Core team to manage Centers- Perform tasks assigned by the Center Manager and Center Supervisor- Work with the Marketing team to create an internal/ external event to recruit… Show more - Train, Coach, and Develop newbies for work effectiveness, personal growth, and preparation for future career development.- Forecast student enrollments, make enrollment arrangement and compile enrollment data- Handle complaints from students/parents.- Weekly report to Center Manager, work with Core team to manage Centers- Perform tasks assigned by the Center Manager and Center Supervisor- Work with the Marketing team to create an internal/ external event to recruit students for center- Give advice/support the sales team to push enrollments for the center. Show less

Ho Chi Minh City, Vietnam

- Manage walk-ins, telephone, and email inquiries to customers.- Giving customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities.- Develop strong relationships with customers to maximize referral and renewal opportunities. - Take excellent care of students and build trust with parents to foster customer loyalty.- Uphold company values and ethics, and strictly follow company policies and management… Show more - Manage walk-ins, telephone, and email inquiries to customers.- Giving customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities.- Develop strong relationships with customers to maximize referral and renewal opportunities. - Take excellent care of students and build trust with parents to foster customer loyalty.- Uphold company values and ethics, and strictly follow company policies and management directives.- Perform tasks as assigned by Senior Education Consultant and assist other centers and YOLA staff as needed. Show less

Ho Chi Minh City, Vietnam

- Introducing products to customers and advising customers about the company's products.- Ensuring daily sales hit the target.- Reporting to Store Manager about the store's service and product.