Phi Duong Email & Phone Number

Orange, Ca, Us

Orange, Ca, Us

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Anaheim, Us

Irvine, Ca, Us

Irvine, California, Us

Simultaneously coordinated the data flow for multiple $50,000 rental agreements between multistate companies. Supervised the data flow to ensure all parties received the data in a timely manner & provided analytical support as needed to any customer inquiries. Established strong relationships and had frequent contacts with over 200 external vendors & internal suppliers. Verified critical information necessary to ensure a smooth rental process and reconciled any necessary billing charge discrepancies.Answered inquiries customers’ had on rental requirements such as rental agreements and required documentation. Educated customers in layman’s terms what was covered and expected of them from the agreement and required documentation. Documented nuanced rental scenarios to ensure the best case scenario for both parties within proper procedures. Worked with downstream and external teams to ensure a fair compromise was achieved. Coordinated rental pickups with outside haulers. Supervised all moving parts were processed and ensured all the necessary information was communicated to the outside party, inside party, and the affected customer. Quarterbacked the creation of a Work Flow Manager (WFM) that provided new employees with standardized training and established protocols expected from every associate. Collaborated with software engineers to create, test, and roll out this program to the entire company. Established a Standardized Operating Procedure (SOP) for the customer care positions. Documented over 20 specific and common scenarios with ways to identify, troubleshoot, and resolve. Worked with auditors to ensure the SOP passed quality control and management that could be included in the Initial Public Offering (IPO) of the company under ISO 9001 Served as the secondary trainer for over 15 new hires. Answered impromptu questions, provided immediate support, shadowed new associates as they encountered nuanced situations, and prepared feedback as needed.

Anaheim, California, Us

1. Assisted Cell Manager with sourcing for competitive parts, filing paperwork, and data entry work intocompany’s system called Anita.2. Assisted with order processing for customer and provide assistance for their purchasing and shipmentneeds.3. Processed orders and provide pricing and availability for customer’s purchase and/or requirements.

o Film Festival Executive Assistant - Performed necessary errands and be the right hand person for the director. - The entourage and representative of the director's absenceo Special Events Coordinator - Coordinate with a team of four with the details of the after party events - Prepare Venues, décor, budgets, food/drinks, and staffs - Provide event staff to help handle various tasks during the event - Ensure flow of the traffic is smooth and going accord to plano Social Media Coordinator - Works alongside with the Public Relations and Marketing team to come up with a strategy that best promotes the film festival. - In charge of all the postings on various social media accounts - Facebook, Twitter, Instagram, Flickr, etc.

o Manage production for hospital supplies to be produced for various clients.o Assign lot numbers for production and shipping dates.o Verify inventory for parts to produce manufactured products for clients and/or to ship out to clients.o Data Entry for logistics and scheduling manager.o Entering and verifying information through the AS 400.

Team TAG is based in Los Angeles, CA. Since our humble beginnings in 1998, we have solidified our reputation as one of America’s premier outsourced sales and consulting firms.We specialize in 3 areas:o Customer acquisition and retention. Fortune 500 companies hire us to sell their products and services to their customers (business and consumer).o Leadership and strategic consultation for our network of offices nationally.o Coaching and developing young business people to become future leaders.

Anaheim, Us