Phi Long Lam Email & Phone Number

• Displayed communication skills by advising the customer call center concerning equipment operation, maintenance, or requests approval for advanced repair.• Oversee project teams, implement action plans, and perform other project management duties to ensure successful completion of projects within specified timeframes. • Properly maintenance mechanical parts to maintain the machines operating efficiency and prevent breakdowns or repeat return for repair.• Read and research specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments.• Responsible for disassembling machines to examine parts for wear or defects, repairing laptop/desktop units, and reviewing customer complaints to determine details of equipment problems. • Utilize new processes and procedures for the WUR repair line and run tests (MRI ND E-Test).

• Collected data and entered inspection results in the appropriate database or software program, and verified documentation. • Completed functional testing on repaired units, components, and subcomponents.• Conducted visual mechanical inspection (VMI) of Computer Systems, computer components (LCD, Motherboards, etc.) and/or subcomponents (Electronic Devices such as resistors, capacitors, etc.)• Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve the overall effectiveness of operations. • Headed material movement and organization within various locations in the warehouse.• Utilized the entire Microsoft Office 365 suite, including Word, Excel, PowerPoint, and other software programs to complete an array of job duties.