Phi Ly Email & Phone Number

Seattle, WA, US

• Collaborated seamlessly with internal teams, including Marketing, Operations, Tech, Finance, QAT, Legal, Customer Service, and PR, to successfully scale the Free Shipping program to 11 destinations in Latin America
• Provide operational support through the development and use of tools and SOPs that improved effective program execution, scaling, and performance management across multiple destinations
• Drive strategic planning and prioritization efforts for the Free Shipping program's expansion, balancing growth initiatives with the maintenance of best-in-class experiences for existing destinations

Seattle, WA, US

• Manage end-to-end launch process for the Free Shipping with a Threshold program from US to various destinations: Peru, Thailand, Norway, and New Zealand, bringing millions of free shipping eligible offers to customers.
• Partner with multiple cross-functional teams to drive strategies that improve the customer experience for Chile, Colombia, Philippines, and Israel customers
• Build frameworks to highlight internal and external capabilities and drive decisions around business insights to improve profitability and loss

Houston, TX, US

• Gathered, modeled, and analyzed Olefins Americas ($2B) business forecast versus actual financial plans to highlight financial impacts, trends, and market drivers monthly
• Partnered with business directors to establish yearly budget, head count targets to determine strategic direction of organization
• Supported Olefins annual budget and long range planning (LRP)

Houston, TX, US

• Managed both domestic and international stock points strategies for 13 warehouses (~35M pounds monthly) in the U.S. and Mexico to maximize excellent customer service by ensuring materials in the right place at the.
• Launched 6 warehouses in the U.S. to support growing business by conducting capacity planning, creating bill of material (BOMs) and providing SAP & process trainings to third party personnel
• Defined and implemented programs to reduce aged inventories and railcar turnaround by 12%, as part of continuous improvements
• Established relationships, collaborated, and managed expectations/operation escalations with third party service providers for performance management, and resolved supply chain issues

Houston, TX, US

• Delivered excellent customer service experience, developed and strengthen global customer relationships by handling orders requests/issues in a timely manner while managing the complexity of export regulations
• Developed goals, strategic initiatives, and KPIs to improve on time export shipments by 32% for new international hubs by leading bi-weekly status meetings with Planning, Sales, third party vessel carriers, and freight.
• Analyzed and proposed data driven strategy for optimal business experiments, supported Sales in defining the most efficient and cost-effective shipping routes to new customers in Asia, Europe, and Middle East
• Consulted as a Supply Chain SME on a $3M global project to implement a SAP solution to automate the internal exports order to cash end-to-end process, thus reducing labor hours

Houston, TX, US

• One of the founding members of the Young Leaders corporate employee development group specialized in continuing education and networking, while promoting internal career advancements
• Served as event coordinator and treasurer for three calendar years to recruit and retain new hires/members
• Designed networking, training, & volunteering events tailored to young professionals while improving corporate budget development and reporting processes

Houston, TX, US

• Collaborated with technical and business partners to define scope, secured resources, managed testing, risks, interdependencies, and ongoing support including training for e-Commerce projects/enhancements to.
• Led 6 cross functional team members, acted as a liaison between IT and Supply Chain to implement SAP Ariba for North America (NA) Supply Chain Logistics to migrate 175+ logistics service contracts in 6 months
• Advised as the NA Supply Chain SME to implement multiple global e-Commerce/SAP automation projects, boosting customers user experience and online orders by 27% through web portal functionality enhancements

Houston, TX, US

• Rotated through various disciplines in the IT organization including IT Security, Functional Development and Global Support Services. Supported IT leads in gathering internal stakeholders’ business requirements.

Austin, TX, US

Conducted business case analysis to generate customer-tailored solutions; leveraged research data and customer historic data to develop a framework used to then make data-driven recommendations on how to achieve desired results

Houston, TX, US

Led a team of 5 members to conduct a branding analysis for a non-profit organization; leveraged marketing analytics, data tools, revenue & NPV analysis, and conjoint survey in order to recommend future strategy to achieve $5MM goal

Master Of Business Administration - Mba

Bachelor Of Business Administration (Bba), Supply Chain Management And Management Information Systems