Phi Phụng Phạm Email & Phone Number

- Leader of the company's team operations and customer service (respond to fan pages, recommend suitable products, create content, and respond to retail consumers).- Caring, consulting, and supporting customers when buying travel SIM and eSIM products, including Vietnamese and foreign tourists- Advising and assisting customers in choosing the right product for their journey- Monitor and receive information about customers through sales channels. Hotline/Zalo/FB/IG/E-commerce floor/…- Resolve customer inquiries and complaints quickly according to the company's support policies.- Planning procedures for the customer service team, telesales, operations (problems encountered while working, consulting, and visiting using services) in e-commerce channels (Shopee, Tiki, Sendo, Kkday, Traveloka), and various data sources (Facebook, Instagram, Zalo, Viber, Hotline)- Timekeeping for employees operations and customer service

Monitor daily activities of return/refund operationsInvestigate customer's problems and find solutions to satisfy Seller/Buyer in dispute casesEnsure team KPIs as requiredProvide coaching and guidance for associatesPlan, prepare, and devise work schedules according to workloadsEnsure the day-to-day performance Disputes team smoothly and remove all the process gaps Handle any disputes complaint escalation cases whereas needed to avoid crisisReduce dispute rates & return rates & ensure E2E leadtime

Ho Chi Minh City, Vietnam

- Responsible for the planning, creating, and sharing of valuable content to attract and convert prospects into customers- Give customers information about products - Take orders- Representatives help customers with complaints and questions

Ho Chi Minh City, Vietnam

Leader of the company's customer service and operations team (answer fanpage, recommend suitable products, create content in response to retail consumers). Order fulfillment (receipt, preparation, dispatch).Work with wholesale counterparties (discount quote, debt contract signing). Perform problem-solving. Warehouse stock and stock report.Verify the transfer and the carrier's code, and record information on the issuance of a VAT invoice. Planning procedures for the customer service team, Telesales, and Operations (Problems encountered while working, consulting, and using services) in e-commerce channels (Shopee, Tiki, Sendo, Kkday, Traveloka) and diverse data sources (Facebook, Instagram, Zalo, Viber, Hotline). Employee timekeeping for Operations and Customer Service.

Ho Chi Minh City, Ho Chi Minh City, Vietnam

- Human resource management: recruitment, training, employee support, scheduling, and timesheets- Respond efficiently and accurately to customer complaints. Manage the reservation table for a private party.- Coordinating daily restaurant management operations.- Create detailed reports on weekly, monthly, and annual revenues and expenses.- Develop operational plans and generate ideas for regular events and promotions.

Ho Chi Minh City, Vietnam

- Recruit, conduct interviews, employ, and train bartenders.- Interact with consumers to cultivate their loyalty and to address their concerns.- Create employee schedules based on the anticipated number of customers.- Ensure establishments are profitable by comparing liquor sales to costs.- Collaborate with liquor suppliers to develop novel bar productions and promotions.- Negotiate with suppliers, order supplies, and manage budgets and inventories.- Manage customer transactions using cash registers.- Cash or credit should be accepted as payment.- Resolve customer complaints, direct them, and give them pertinent information.- Track balance sheet transactions and notify any discrepancies.