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Phi Vo is listed as 10 years of banking experience in various roles within two big fours based in Melbourne, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Phi Vo.
Phi Vo previously worked as Lead, Disputes & Merchants Chargebacks at Nab and Customer Claims Manager at Anz. Phi Vo studied at Latrobe University.
Phi Vo is a 10 years of banking experience in various roles within two big fours. They is proficient in English and Vietnamese.
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Responsible for 20 onshore Melbourne and 42 offshore staff to deliver business objectives including real time GOS/AB across 3 functions (Credit Card, Merchants & EFTPOS)
Co-managed team of 24 of multi-talented individuals both onshore and offshore on customer disputes through the VISA, Mastercard & Amex channels. A fast and versatile function that requires ability analyse and adapt to changes i.e adherence to scheme.
Coaching, guidance & training requirements for Dispute analyst to ensure objectives are met for the business and customers being serviced. Supporting the Disputes Manager to ensure daily, weekly & MTD are reported accurately. Functions include Issuing, Acquiring & Fraud disputes.
Investigating & analysing customer disputes in a timely manner whilst servicing 500~calls overall as a team. Analysing and decision-making to ensure best outcome fits customers circumstance.
Providing and servicing customers claiming financial hardship, expanding options to reasonably fit customer circumstances whilst maintaining service level of empathy and rapport. Utilising discretion limits to provide fair outcomes.
Servicing customers claiming financial hardship by providing reasonable options to suit their circumstances. This included payment arrangements, moratoriums & assessment to refinance.
Making outbound & inbound calls to set reasonable payment arrangements for customers. Ensuring following correct debt collection guidelinesCalls made 100+ daily
Quick answers generated from the profile data available on this page.
Phi Vo is listed as 10 years of banking experience in various roles within two big fours.
Phi Vo is based in Melbourne, Victoria, Australia.
Phi Vo has worked for Nab and Anz.
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Phi Vo studied at Latrobe University.
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