Phia Papa-Satur Email & Phone Number

Quebec, Canada

• Record and maintains a business’ financial transactions, such as purchases, expenses, sales revenue, invoices, and payments.• Record financial data into general ledgers, which are used to produce the balance sheet and income statement.• Responsible for overseeing the first six steps of the Accounting Cycle.• Track project performance, specifically to analyze the successful completion of short- and long-term goals.• Delegate project tasks based on junior staff members individual strengths, skill sets and experience levels.• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.• Provide clerical support to our managers and employees and coordinate all daily administrative activities.• Develop and implement HR strategies and initiatives aligned with the overall business strategy.• Manage recruitment and selection process.• Bridge management and employee relations by addressing demands, grievances or other issues.• Assist helpdesk ticketing.

Makati, National Capital Region, Philippines

• Managed performance and daily operations of a team of recruiters, and directs them to meet/exceed goals defined with clients• Developed and managed tactical sourcing and recruitment strategies, in partnership with the operations manager and client manager• Ensures successful implementation, continual operation and success of accounts, by collaborating with different work groups• Built recruiters’ competencies in sourcing and recruiting, according to the needs of their industry/client• Assisted client managers in maintaining positive client relationships• Other duties includes employee development, reports generation and analysis

Makati, National Capital Region, Philippines

• Sourced resume of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.• Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.• Setup interviews between candidates and hiring managers.• Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.• Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Quezon City, National Capital Region, Philippines

• Managed large amounts of incoming calls.• Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.• Kept records of customer interactions, processed customer accounts and file documents• Followed communication procedures, guidelines and policies• Took the extra mile to engage customers• Proven customer support experience or experience as a client service representative• Tracked record of over-achieving quota• Strong phone contact handling skills and active listening• Familiarity with CRM systems and practices• Customer orientation and ability to adapt/respond to different types of characters• Excellent communication and presentation skills• Ability to multi-task, prioritize, and managed time effectively

Chinese Studies

Bachelor Of Business Administration - Bba, Accounting And Business/Management