Phil Armas Email & Phone Number

New York City Metropolitan Area

As the Chief Transformation Officer, I am directly responsible for leading our Bank's CRM strategy and identifying future innovation and digital transformation opportunities to enhance customer experience and operational efficiency.

Philadelphia, Pennsylvania, United States

Work with Emergency Management Services to bring Title 10 military defense support to bear during times of emergency to save lives, prevent human suffering, and mitigate great property damage.

Norfolk, Virginia Area

Commanding Officer of Norfolk's Fleet Logistics Center, which provides full-spectrum logistics support to the much of our Atlantic Coast Naval Fleet.

Fort Belvoir

Commanding Officer / Chief of Staff for Defense Logistics Agency HQ Joint Reserve Component (J9)

Richmond, Virginia Area

Commanding Officer of Richmond's Defense Logistics Agency's Aviation Reserve Command

Little Creek, Virginia

Scott Air Force Base

Commanding Officer of SDDC 202

Radnor, Pa

Personally led the strategy, innovation, and execution of digital strategies that enhance productivity and drive the customer experience. Partnered with field advisors, industry experts, and customers to completely transform the culture of a traditional IT/Business organization, reflective of a 118-year-old institution. The result has been the establishment of a highly productive agile organization that is able to meet the demands of a constantly changing technology landscape by integrating our… Show more Personally led the strategy, innovation, and execution of digital strategies that enhance productivity and drive the customer experience. Partnered with field advisors, industry experts, and customers to completely transform the culture of a traditional IT/Business organization, reflective of a 118-year-old institution. The result has been the establishment of a highly productive agile organization that is able to meet the demands of a constantly changing technology landscape by integrating our Salesforce, Seismic, Hearsay, Mobile and Web platforms that drive a simplified omni-channel marketing and distribution experience.Notable Achievements:Wholesaler Hub: Our groundbreaking app was recognized at Dreamforce as “Best in Class” and was the most highly rated breakout session by attendees.Digital Marketing Center (DMC): At Seismic’s annual conference, our platform won the prestigious “Trailblazer Award.” Show less

Richmond, Virginia Area

Led the strategic and tactical execution of the Marketing and Distribution technology department to drive new business development, revenue growth, and productivity for the U.S. Insurance business. Specifically sought out to integrate this new team to achieve aggressive business targets in the Long term Care, Life, and Annuities Product lines. Specific results include:• Achieved unprecedented growth and integration of our business technology platforms including Salesforce (CRM), Mobile… Show more Led the strategic and tactical execution of the Marketing and Distribution technology department to drive new business development, revenue growth, and productivity for the U.S. Insurance business. Specifically sought out to integrate this new team to achieve aggressive business targets in the Long term Care, Life, and Annuities Product lines. Specific results include:• Achieved unprecedented growth and integration of our business technology platforms including Salesforce (CRM), Mobile Technology, and the Group Long Term Care Insurance Web Platform which directly led to achieving sales targets. Show less

Richmond, Virginia Area

Given the success achieved with the Linked Benefit product line was specifically asked by the President of U.S. Life Insurance to develop and implement a new Mobile Technology strategy. In just 90 days, was able to institute a strategy that moved the distribution organization to an industry leading position. • Developed Genworth’s first native iOS app (Cost of Care app). This app has consistently been rated 5 stars in the Apple store and has won the Insurance and Financial… Show more Given the success achieved with the Linked Benefit product line was specifically asked by the President of U.S. Life Insurance to develop and implement a new Mobile Technology strategy. In just 90 days, was able to institute a strategy that moved the distribution organization to an industry leading position. • Developed Genworth’s first native iOS app (Cost of Care app). This app has consistently been rated 5 stars in the Apple store and has won the Insurance and Financial Communicators Association (IFCA) award of excellence. Show less

Richmond, Virginia Area

Specifically hired to help grow a struggling Linked Benefits insurance product within the Genworth portfolio. In the first 6 months, aggressively worked across all areas of Genworth to completely redefine the brand marketing and distribution strategy for the Linked Benefits product. As part of this transformation, launched a targeted national rebranding effort to reposition the product. The end result was that in less than a year we achieved a 20% lift in product sales and business has been… Show more Specifically hired to help grow a struggling Linked Benefits insurance product within the Genworth portfolio. In the first 6 months, aggressively worked across all areas of Genworth to completely redefine the brand marketing and distribution strategy for the Linked Benefits product. As part of this transformation, launched a targeted national rebranding effort to reposition the product. The end result was that in less than a year we achieved a 20% lift in product sales and business has been transformed into a profit generator as well as a model for some of Genworth’s other insurance products. Show less

Richmond, Virginia Area

As President of Robinson Radio Network advertising company was one of the first in the radio industry to provide a multi-channel approach to leverage radio, mobile marketing, and the web to simultaneously connect and engage consumers to drive measurable advertising. RRN produced "The Lifestyle Show" featuring John O'Hurley (formally from Seinfeld) as its host.

Richmond, Virginia Area

Given the success achieved with the Bank Credit Card program was promoted to manage the programs for all National Lending products. This included all national lending products (Credit Card, Small Business, Direct Bank, Prepaid Cards, etc) across all 750 bank branches spread across 6 states. This responsibility included all strategic planning to grow and service the various national lending products.

Richmond, Virginia Area

Specifically recruited to help turn around a fledgling credit card business within the Banking segment. Completely overhauled many aspects of the sales and service process. The end result was that in less than a year this business was transformed into a significant profit generator as well as the model for customer service for Capital One. • Grew credit cards sales in bank branches by 300%. Developed Capital One's first high end credit card (Black Card) for Bank VIP customers.

Richmond, Virginia Area

Helped lead the successful acquisition and integration of North Fork Bank with Capital One. Directly responsible for the Customer Experience and the Retail Bank strategy. Managed a very large and diverse team consisting of more than 100 individuals located in Virginia, New York, and Connecticut.

Richmond, Virginia Area

Helped lead the program to integrate Hibernia Bank and its 300 branches into Capital One. Directly responsible for the Customer Experience and the future Retail Bank strategy. Managed a very large and diverse team consisting of more than 75 individuals located in Virginia, Texas, and Louisiana. This acquisition and integration was a huge success and has led to a fully integrated business that has significantly contributed to the overall success of Capital One.

Richmond, Virginia Area

Responsible for helping to re-engineer and transition the entire US Credit Card infrastructure to a new IT account management platform. Partnered with selected software vendor and external consulting firms to deliver an integrated deployment strategy that minimizes risk. This initiative represented the largest project effort Capital One has ever engaged and has laid the foundation for all future strategies. Managed the day to day process and system level development between the vendor and… Show more Responsible for helping to re-engineer and transition the entire US Credit Card infrastructure to a new IT account management platform. Partnered with selected software vendor and external consulting firms to deliver an integrated deployment strategy that minimizes risk. This initiative represented the largest project effort Capital One has ever engaged and has laid the foundation for all future strategies. Managed the day to day process and system level development between the vendor and credit card operation. Show less

Richmond, Virginia Area

Led a highly professional team of project managers for the Recoveries department. Responsible for the implementation of a wide portfolio of projects that accounted for over $20M in net profits. Consistently exceeded self-imposed goal of a 95% on time implementation rate.

Richmond, Virginia Area

Recruited to Capital One to build and lead a project management team and establish organizational discipline within the Fraud organization. Directly managed several key initiatives within the Fraud operation which streamlined operations as well as created better Fraud defenses.

Various Locations

Active Duty Naval Supply Officer. Honorably discharged from Active Duty as a Navy Lieutenant.

Bachelor Of Science - Bs, Economics

Master Of Business Administration - Mba, Business

Graduated in top 1% with a 3.98 GPA

Education record