Phil Belak Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

North Ryde, New South Wales, Australia

Led a team of 7 direct reports to drive the transition into Managed Services and bring business expertise on consultative sales engagements, service offer development and enhancing the technology value proposition.__________________KEY ACHIEVEMENTS★ FY18 achieved financial metrics, Revenue +1%, Gross Profit +3%, ROS flat.★ FY17 exceeded financial metrics, Revenue +19%, Gross Profit +8%, ROS +12%★ Redefined Global Services strategic direction, tied to a… Show more Led a team of 7 direct reports to drive the transition into Managed Services and bring business expertise on consultative sales engagements, service offer development and enhancing the technology value proposition.__________________KEY ACHIEVEMENTS★ FY18 achieved financial metrics, Revenue +1%, Gross Profit +3%, ROS flat.★ FY17 exceeded financial metrics, Revenue +19%, Gross Profit +8%, ROS +12%★ Redefined Global Services strategic direction, tied to a financial plan of revenue and profit growth.★ Improved staff engagement by 7% by engaging all staff on the transformation.★ Reshaped the division through a change program of services divestiture, contract renegotiation, staff reassignment and structural reform.★ Streamlined sales pursuit workflow to eliminate rework and increase pursuit speed & efficiency.★ Re-engineered P&L management and financial initiatives to create a sustainable business.★ Retained all identified “key talent” and delivered 4% staff churn, the lowest in the organization.__________________LEADERSHIP, STRATEGY & SALES► Led 311 AU Global Services staff across all business components including, Marketing, Sales, Pre-Sales, Post Sales and Operations.► Defined the strategy and vision to grow revenue, profit, customer retention and customer satisfaction.► Managed the P&L of AU Global Services to achieve all financial KPI’s.► Drove attainment of annual sales budgets achieving over 100%.__________________BUSINESS & CHANNEL DEVELOPMENT► Won 6 new customers including university and government departments.► Achieved 97% customer retention over 3 years across a portfolio of 180 customers.► Managed and grew sales across direct sales team, cross divisional and indirect sales channel.► Launched 8 projects and 3 programs from planning stage, preparing 6 business cases to realign functions, teams and reporting lines.► Performed contract reviews, developed exit strategies and a GTM strategy. Show less

Australia

KEY ACHIEVEMENTS★ FY15 achieved 157% target Service Order Revenue, 210% TCV and 100% of Annuity Revenue.★ FY14 achieved 129% target Service Order Revenue, 162% TCV and 94% of Annuity Revenue.★ FY13 achieved 67% target Service Order Revenue, 101% TCV and 89% of Annuity Revenue.★ Led the integration of staff and services portfolio into the direct channel.★ Led the negotiation of key account renewals and 15 strategic new business wins.★ Implemented… Show more KEY ACHIEVEMENTS★ FY15 achieved 157% target Service Order Revenue, 210% TCV and 100% of Annuity Revenue.★ FY14 achieved 129% target Service Order Revenue, 162% TCV and 94% of Annuity Revenue.★ FY13 achieved 67% target Service Order Revenue, 101% TCV and 89% of Annuity Revenue.★ Led the integration of staff and services portfolio into the direct channel.★ Led the negotiation of key account renewals and 15 strategic new business wins.★ Implemented CRM tools and processes across the entire AU Global Services Sales team.★ Led the creation, articulation and deployment of new service offerings including, Cloud provisioned software as a service (SaaS) integrated with print infrastructure as a service (Iaas). Show less

Sydney, Australia

KEY ACHIEVEMENTS★ Attained 98% of revenue target and 181% of new business target.★ Won 5 new customers including Department of Foreign Affairs (DFAT), University of New England, University of Sydney, Pymble Ladies College and Ministry of Health.

Reported to General Manager Sales and Customer Leadership to lead the development of Social Media platforms to engage reseller staff with Canon products, offers, incentives and training to grow market share across all categories. __________________KEY ACHIEVEMENTS★ Achieved 100% customer retention over 2 years on a portfolio of 20 customers. ★ Managed and grew distribution channel and retail channels by 6%.★ Led creation and implementation of a fully… Show more Reported to General Manager Sales and Customer Leadership to lead the development of Social Media platforms to engage reseller staff with Canon products, offers, incentives and training to grow market share across all categories. __________________KEY ACHIEVEMENTS★ Achieved 100% customer retention over 2 years on a portfolio of 20 customers. ★ Managed and grew distribution channel and retail channels by 6%.★ Led creation and implementation of a fully integrated web-based interface for all Partners resulting in 2% increased market share across 7+ categories while increasing awareness and brand advocates. Show less

Reported to Sales Manager, leading 8 direct reports in NSW.__________________KEY ACHIEVEMENTS★ Achieved 100%+ of sales targets with 8 of 8 sales staff exceeding budget in FY08 and FY09.★ 100% customer retention over 3 years across a portfolio of 25 customers.★ Increased the breadth and range of Canon products on displays across NSW retailers.

Managed the business relationship of NSW based distributors and commercial customers to achieve the sales budget.

► Created a new product bundle of refurbished HW + SW + Services to capture sales in a market segment new to NCR. ► Developed go to market strategies and drove sales and delivery throughout the APAC region of the new product bundle.

► Drove revenue growth of products and services across Asia. ► Developed sales channels and strategies to leverage core strengths.

► Key interface between marketing, sales and service to support APAC global customers.► Drove revenue growth from Global customers by selling our region wide service capabilities and increased operational delivery through channel partners.

► Built and maintained relationships with key customers acting as the interface with internal service delivery teams. ► Owner of all service related matters from contract renewal, negotiations, service level metric reporting, invoicing and collections.

► Lead a team of service technicians fostering an environment focused on exceeding customer expectations. .► Primarily serviced large financial and retail institutions providing 24x7 support with a team of 28.