Phil Benoit Email & Phone Number

Cambridge, Ontario, Canada

Kitchener, Ontario, Canada

• Act as a subject matter expert for designing, building and maintaining SaaS infrastructure in Azure
• Play a lead role in our adoption of continuous delivery methodologies
• Drive infrastructure efficiency by proactively evaluating new technology to optimize cost and performance
• Work within a DevOps focused, Agile work environment and move quickly to adopt new cloud-native technologies
• Help manage Azure Kubernetes Service (AKS)
• Work with the architecture and development teams to design and implement new Azure services to deliver on our roadmap and business goals

Kitchener, Ontario, Canada

• Managing the AWS infrastructure including IAM, S3, Route 53, VPC, Security Groups, Network Access Lists, EC2, Load Balancers, Auto Scaling Groups, Lambda Functions, SNS, Systems Manager, Athena, RDS, CloudWatch, Cloud.
• Migrating client environments from our on-premise data center up to our AWS cloud infrastructure.
• Build PowerShell scripts to help speed up various time-consuming day to day tasks to free up time for other projects and work
• Review Scripts (PowerShell, NodeJS) via git
• Managing all current environments across multiple AWS accounts and on-premise to ensure any issues are rectified as quickly as possible
• Building documentation and processes for tasks to ensure they are easily repeatable

Kitchener, Canada Area

• Coordinate communication of planned infrastructure outages and unplanned major infrastructure incidents
• Train new staff for daily tasks and updating the online team knowledge base
• Monitor server infrastructure in a 24x7 environment while fixing alerts as required
• Track all work being done through our ticket-tracking system, utilizing the ITIL framework
• Setup new servers and websites within our monitoring solution so we are alerted of any issues as they arise
• Work closely with multiple teams to quickly and efficiently repair application and infrastructure errors

Training of new RepresentativesProviding advance support and assistance for all Representatives stationed globally.Working directly with both end users and second/third tier teams to resolve escalated issues and requests in a timely manner via phone and email.Troubleshooting hardware and software issues on local, remote and mobile computer.

- Troubleshooting hardware and software issues on local, remote and mobile computer systems- Updating and repairing computer systems- Using Active Directory to manage user accounts- Provide first level support to users worldwide over the phone, through email and in person- Troubleshooting BlackBerry devices- Administering and troubleshooting VPN Remote.

Mississauga, Ontario

- Troubleshooting hardware and software issues on local, remote and mobile computer systems- Preparing new systems- Updating and repairing computer systems- Daily backup of server systems- Using Active Directory to manage user accounts- Helped create additions to custom company scheduling program using Visual Basic- Helped create an inventory system using.

Mcitp - Windows Server 2008

Diploma, Computer Programming