Since November 2022, concurrently served as an IT Adjunct Professor at Platt College while writing two books: 'The Non-Attorney COO Handbook - Vol. I' and 'The Non-Attorney COO Handbook - Vol. II'. These books serve as comprehensive guides for Chief Operating Officers (COOs) in the legal sector, offering insights and strategies to excel in their roles. Vol. I has been published and is currently available on Amazon.com for purchase.

The Law Firm Management Academy (TLFMA) was founded to empower law firms with the knowledge, tools, and strategies to enhance their operational efficiency, profitability, and overall success. TLFMA provides expert guidance across critical areas such as leadership, marketing, technology, and financial management, helping law firms navigate the complexities of modern legal practice.

Fitzgerald & Campbell, APLC is a leading consumer protection law firm based in Santa Ana, California, specializing in debt relief for individuals and small businesses. My duties included, but were not limited to:Marketing and Business Development:• Developed and executed comprehensive marketing strategies that enhanced the firm’s visibility and client acquisition efforts.• Collaborated closely with the business development team to identify new market opportunities, driving sustained growth across various practice areas.• Managed and optimized the firm’s branding initiatives, ensuring consistent and compelling messaging across all digital and traditional platforms.• Oversaw the planning and execution of high-impact marketing campaigns, utilizing data-driven insights to maximize ROI and reach targeted audiences.• Built and maintained strategic partnerships with industry influencers and organizations, enhancing the firm’s market position and expanding referral networks.Operational Management:• Oversaw the firm's daily operations, ensuring efficiency across all departments.• Implemented process improvements that enhanced productivity and reduced operational costs.• Managed vendor relationships to ensure the timely delivery of high-quality services and products.Strategic Planning:• Worked closely with senior partners to develop and implement the firm’s strategic plan.• Ensured that operational activities aligned with the firm’s long-term goals.• Conducted regular strategic plan reviews to adapt to changing market conditions.Technology Implementation:• Led the adoption of new technology solutions to improve operational efficiency.• Ensured the security and compliance of IT systems with industry standards.• Provided oversight for the integration and maintenance of legal technology platforms.Client Relations Management:• Maintained and strengthened relationships with key clients, ensuring high service standards.

Direct and manage all day-to-day business operations and management of all IT assets of the firm including, servers, firewalls, storage devices, workstations, network scanners/printers, and wireless devices. Designed and deployed all network infrastructure and resources. Implemented all software and hardware needed to enable remote accessibility of all needed IT resources. Researched, implemented and administer a cloud-based CRM custom tailored to the law firm’s needs.• Implemented multiple marketing channels and developed content which resulted in an increase in revenue of 33%.• Interfaced with all creative agencies and directed creative development and timetable of deployment of all ads.• Developed and managed a marketing budget exceeding $300,000.00• Brought all projects in on time and within budgetary constraints.• Deployed and managed a hardware/software inventory system used to keep all network assets in 100% compliance with EULA requirements.• Manage all social media marketing efforts resulting in a conversion rate exceeding 85%. Implemented a full-scale disaster recovery plan ensuring 100% data recovery in case of disaster.

Managed and monitored the performance and maintenance of all Windows 2003/2008 domain and member servers, Exchange 2007/2010 servers, SQL 2005/2008 servers, Windows XP Professional, and Windows 7 workstations. Managed all firewalls, storage, and core switching devices. Managed and maintained the entire active directory structure including creation and maintenance of all GPO’s, OU’s, users, groups, and permissions. Maintained network security and databases. Collaborated with IT vendors and provided internal analysis and support of all information technology needs.

Contract IT Director responsible for managing the day-to-day operations of all IT assets of the firm including, servers, firewalls, storage devices, workstations, network scanners/printers, and wireless devices. Designed and deployed all network infrastructure and resources. Implemented all software and hardware needed to enable remote accessibility of all needed IT resources. Researched and implemented a cloud-based CRM custom tailored to the law firm’s needs.Deployed and managed a hardware/software inventory system used to keep all network assets in 100% compliance with EULA requirements.Manage all social media marketing efforts resulting in a conversion rate exceeding 85%.Implemented a full-scale disaster recovery plan ensuring 100% data recovery in case of disaster.

The Mossler Law Firm P.C. acquired the practice of The Seideman Law Firm, P.C. in December 2013. The Mossler Law Firm ceased operation in California in December 2014.Managed day to day operations of all IT assets of the firm including servers, firewalls, storage devices, workstations, network scanners, and network printers. Maintained all servers, firewalls, and anti-virus security measures within premises LAN. Developed, implemented and managed full-scale disaster recovery plan ensuring 100% success in data recovery. Designed and implemented a web-based helpdesk system. Designed, implemented, and managed a system that brought the organization into 100% compliance with all software EULA requirements.Reduced response time to trouble tickets by more than 50%.Increased server uptime by 80% through implementation of best practices.Engineered and implemented a cloud-based infrastructure resulting in a CAPEX savings of $217,000 while decreasing the implementation schedule by 7 weeks, enabling the company to begin business within the new vertical almost two months ahead of schedule. Awarded Employee of the Year in 2013.

Directed business development and client relations while serving as primary consultant/project manager. Managed teams of IT professionals and consultants brought in to assist with projects. Managed planning, budgeting, and implementation of all IT projects for all clients. Managed growth of business revenues to over $150,000 per yearAttained 100% software EULA compliance at all client sitesAttained 100% delivery of all projects within time and budgetary constraints.Achieved 99.9% uptime of all servers at all client sites through rigorous and thorough application of best practice standards.Managed all aspects of print, electronic, and social media marketing campaigns resulting in over 73% conversion rate.

Vice President of Business OperationsPromoted to provide strategic direction and executive leadership over all departments, functions, and personnel within the operations division of the organization. Developed and implemented strategic plans and activities to ensure operational, financial, and growth objectives of the organization were met. Designed and supervised the implementation of successful process improvement initiatives that delivered key financial targets. Ensured KPI metrics were defined and achieved. Designed, implemented and trained personnel on the strategic vision of the organization. Contributed to the development of infrastructure, processes, and systems to increase the quality and efficiency of support to employees and members. Member Services Director Promoted to direct and manage the newly created member services division was responsible for directing and managing all aspects of the organization's member service interactions including policies, objectives, and initiatives. Developed and implemented procedures and policies governing member correspondence and the handling of member complaints. Managed a staff of member service consultants who ensured that members were retained, satisfied, and that their needs are fulfilled. Increased member satisfaction by 34% through the design and implementation of a quarterly town hall format. Sales Director Managed all sales personnel and activities. Hired, trained, and managed an elite team of seasoned senior sales consultants assembled to increase revenues.Met or exceeded monthly sales goals consistentlyIncreased sales 30% in a 12-month period

Laptop Support SpecialistPromoted to newly created position due to demonstrated proficiency with laptop technologies and demonstrated leadership capabilities. Provided technical support on all laptops issued to students throughout the three campuses in Southern California. Provided both onsite and phone support desktop support for students. Provided escalation of problems not resolved at my level. Designed and implemented a classroom specifically designed for integration of laptops into the existing IT lab structure of the Pomona and Long Beach campuses. Purchased and configured more than 200 laptops before each class trimester.Attained 98% uptime for all laptops within the program.Technology Faculty Assistant SupervisorSupervised approximately 20 faculty assistants that provided first-tier desktop support to approximately 1500 students on the Pomona campus. Scheduled all lab shifts, resolved any scheduling conflicts, and maintained peak operation of the IT computer lab computers. Providing troubleshooting and resolution of student software or hardware problems. Provided escalation of problems to the proper level if resolution was not possible at my level. Provided general maintenance and upkeep of all lab facilities.