Conceptualize, plan, and execute a diverse range of admissions events, ensuring exceptional attendee experiences and contributing to enrollment growth.Oversee logistics for virtual and in-person events, including venue coordination, technology setup, and registration management.Collaborate with internal teams and external vendors to ensure successful event implementation.Manage the flow of admissions documents, marketing collateral distribution, and provide general office support.Leverage data and feedback to continuously improve event effectiveness and optimize processes.

User Research & Requirements Gathering: Led user research efforts at trade shows to understand customer needs and conducted RFPs/RFIs to gather detailed requirements for field service teams, ensuring they have the necessary tools for success.Data Analysis: Analyzed data from RFPs and RFIs to select the best partners, maintaining cost competitiveness.Communication: Led communication efforts for shipping, installation, and support programs, fostering clear and consistent communication with vendors and clients.

Data-Driven Decision Making & Design Thinking: Leveraged data analysis to choose the right partner for accessible kiosk design, ensuring ADA compliance. Championed design thinking principles to create user-friendly kiosks that prioritize the user experience.Data Visualization & Stakeholder Engagement: Presented data visualizations to stakeholders, effectively communicating product decisions and gaining buy-in.

Transitioned to the United States and awaited work authorization during green card processing.Remained up-to-date on latest industry trends and honed skills through online courses and certifications in data analytics and visualization tools.Traveled within the U.S. to experience new cultures and perspectives, enriching worldview.

Cross-Functional Collaboration: Built strong relationships with vendors, sales, and product teams, ensuring smooth project execution through effective communication and collaboration.Problem-Solving & User Experience: Delivered exceptional customer service by providing tailored solutions to client needs and resolving web conferencing issues. Developed comprehensive training materials for new employees, boosting team efficiency and enhancing the overall user experience.Communication: Developed comprehensive training materials for new employees, ensuring procedural uniformity.

Demonstrated strong analytical skills in accomplishing efficient troubleshooting and diagnosis of malfunctioning equipment, resulting in reduced downtime and increased equipment functionality.Applied pattern recognition and critical thinking to effectively address complex issues, utilizing in-depth research to deliver timely and accurate solutions.Generated comprehensive job reports and logs immediately following service calls, showcasing attention to detail and ensuring accurate documentation of work performed.Ensured high levels of customer satisfaction through effective communication and adaptability, tailoring forward-thinking strategies to address customer needs and promptly resolve any concerns.