Phil Clark Email & Phone Number

Calgary

• Manage Office 365 environment• Hardware deployment and configuration• IMS Custom database design, deployment and Support• Manage data security and application access for 350 users in North America• Manage Server 2008 / 2012 R2 Environment• Manage Multiple Interdependent Nasuni Storage Arrays over geographically dispersed locations • IT Procurement for Canadian Operations• Telecommunications Control for Canadian Operations• Acquisitions• SAP Environment Support• Level 3 Helpdesk Support• Network Administration• SQL Database Administration• Spira Wireless Field Ticketing Implementation and Management

Calgary

• Managed Microsoft Exchange 2010 Environment for 550+ users, involving all day-to-day operations, user setup, support and maintenance• Managed VMware virtualized server cluster environment• Managed NetApp 2240 SAN, including: management of user drives; disk allocation; monitoring, support and troubleshooting• Managed Citrix XenApp Farm day-to-day operations, support and configuration• Managed Blackberry Enterprise Server, including: adding and removing users; troubleshooting and support• Functioned as the key contributor in the design, development, implementation, ongoing support and training for a variety of operations MS Access database systems including: Vehicle Maintenance Tracking System; Operations Revenue and Utilization Tracking System; Human Resources System; Core Asset Control System; Safety and Incident Management System; Other non-core database systems for specific users or components as required.• Functioned as Level 2+ Helpdesk support for 550+ users when escalation was required on complex IT support and infrastructure issues• Supported international users remotely in Mexico, Colombia, Brazil, United States and Libya• Mentored and trained junior team members• Implemented and documented standardized hardware specifications and software configuration for end user computers globally• Project Managed external resources when upgrading and deploying infrastructure• Participated in multiple complete domain change over projects, converting hundreds of users to new domains and network infrastructure• Implemented SPIRA Field Ticketing System, a third party field ticketing system for Wireline Division• Implemented and supported third party GPS vehicle tracking solution to monitor fleet of 100+ Vehicles, assisted with analysis data as required• Managed data security and application access for 550+ users globally• Managed and monitored assets and monthly internal billing process for all Canadian Operations mobile communication equipment.

Calgary, Canada Area

• Managed Outsourced IT Department Support• Functioned as Corporate Helpdesk for 160 + users• Managed Corporate Telecommunication• Managed Fleet Assets (Registries and Asset Deployment)• Managed Hardware Procurement and Deployment process• Managed Field Training For Application Role Outs• Liaised with Accounting for field operations reporting• Facilitated customized reporting as required• Managed development and implementation of systems including: Corporate Operations Activity Reporting System to track all business unit revenue and asset utilization; Human Resources System to track all employees and Asset Control System track all company assets• Managed GPS Systems Installs, Control and Support (450+ Vehicle Fleet)