Phil Cooper Email & Phone Number

Rohnert Park, Ca, Us

Rohnert Park, Ca, Us

Carlsbad, Ca, Us

Petaluma, Ca, Us

SummaryDynamic and results-oriented professional with a proven track record in overseeing corporate compliance programs and quality assurance initiatives. Adept at developing, implementing, and maintaining policies and procedures to ensure ethical conduct and regulatory adherence. Demonstrated expertise in navigating and interpreting complex legal frameworks, including FDCPA/Reg F, FCRA, TCPA, CCPA, GLBA, HIPAA, HITECH, and Red Flags Rule. Trusted by the Board of Directors to safeguard organizational integrity and ensure alignment with industry standards.Key Competencies:• Compliance Leadership: Spearhead the development, maintenance, and revision of comprehensive compliance programs, emphasizing prevention of illegal, unethical, or improper conduct.• Investigation and Resolution: Evaluate and respond to alleged violations, recommending and overseeing investigative procedures and uniform handling systems. Ensure effective resolution and compliance with company standards. • Communication and Reporting: Provide regular reports to senior management on compliance operations and progress. Interface effectively with regulatory and government agencies on a regular basis as necessary.• Risk Management: Identify potential areas of compliance vulnerability, develop corrective action plans, and provide strategic guidance to mitigate risks. Conduct ongoing review and evaluation to enhance program effectiveness.• Training and Development: Design and implement compliance training programs, addressing both new employee orientation and ongoing training for all levels.• Legal Research: Conduct legal, regulatory, and other research to inform and support compliance-related policies, procedures, and collections functions.• Monitor and coordinate compliance activities of other departments.• Consult with in-house counsel to resolve complex legal compliance matters.• Continuously monitor and improve the performance of the Compliance Program.

El Segundo, Ca, Us

* Preparing and evidencing system procedures and projects for external and internal audits, including AT-101 compliance certification* Performing regular analysis of operational processes to identify areas of risk. Proposing and developing methodology changes to mitigate risk and ensure corporate compliance.* Providing support and consultation on class action administration processes. Successful management of hundreds of class action administrations, notice campaigns and distributions. * Analyzing and performing calculations with large and complex data sets with high levels of potential exposure, * Training and hiring of new staff. Training staff across locations on operational procedures and client management.* Direct management of document formatting and print production departments. Developing new tools, methodology and organizational responsibilities for departments while fostering a spirit of innovation and practicality within the team.* Managing and providing regular reviews for 10+ staff members* Developing new systems and procedures to improve the quality and efficiency of the operational processes, including the policies and procedures of extended internal business groups. * Designing new QA procedures and product innovations for public facing formatted documents.* Development of new vendor contacts and services to expand the capabilities and quality of the KCC product in the class action industry.* Development of training procedures and presentations for new employees and partner groups. Performing onsite audits of partner groups and vendor procedural compliance

El Segundo, Ca, Us

(Formerly Rosenthal & Company, LLC)* Assisted in the management and administration of many class action administration projects, including several that were among the largest and most complex in the history of the company. * Regular QA of operational work and deliverables, including review of data entry, document production, phone support quality and client correspondence.* Management of the intake and accurate processing of claims and correspondence for class action settlements.* Performing distribution calculations and analysis in MS Access, Access and SQL while managing high workloads and operating under court ordered deadlines.* Regular training and procedural development for support groups to ensure proper administration based on the specific needs of a given settlement.

Master Of Arts (M.A.), Political Science And Government

Ba, International Studies, Political Science, Journalism