Phil Croom, Mba Email & Phone Number

Greater Chicago Area

• Analyze the operating statement for both the center and individual departments, and take appropriate action.
• Prepare/review the GM report and take appropriate action.
• Analyze determinates of profitability and take appropriate actions to adjust.
• Ensure employee payroll processes are accurate and on time.
• Apply appropriate accounting control principles (for A/R, A/P, payroll, etc.).
• Plan/set/achieve sales goals; utilize multiple processes for generating and responding to sales leads; Coach salespeople.

Greater Chicago Area

• Improve customer relationships and retention through verbal and in person communication, leadership meetings, and continuous education to drive customer satisfaction
• Continuously recruit, train and develop leadership, sales, tech service and customer service staffing for advancement within the organization
• Increase profitability and growth within P&L by strategically balancing margins, turnover, productivity and efficiency
• Drive customer centered focus across all employee channels to increase the Branches market share through repeat business and referrals
• Motivate and drive success through engagement, daily check-ins, ride-alongs and holding team members accountable for desired results
• Obtain and maintain all licenses required for continuous education and ensure location is operating within state and federal standards

Greater Chicago Area

• Manage, interview, train, develop and evaluate Customer Service, Dispatch, Permits, Warranties, and Trade Administration team members for 30-35 employees and 5-7 supervisors.
• Develop standard operating procedures and KPIs to maintain customer satisfaction.
• Coordinate work functions to accomplish cross departmental daily activities.
• Project annual needs relative to departmental plans and budgets
• Use ERP system to create reports, analyze data, monitor service levels, and report findings to owners.
• Collaborate with owners on short- and long-term plans for company growth.

Greater Chicago Area

• As an executive search expert for Addison Group; I offer candid, professional advice on every phase of the hiring process, from effective marketing of your skills to networking and negotiating employment terms. My goal.
• Needs Analysis
• Coaching & Development
• Performance Management
• Lead GenerationTeam Management
• Program Development

Schaumburg, Illinois

• Develop effective yield process and activities for recruitment and admission of new students.
• Oversee student population to ensure retention and projected monthly goals have been met.
• Prepare daily, weekly, monthly and start cycle budgetary reports.
• Manage and develop new strategies and execute marketing principles. Work directly w/ Campus Director of Admissions to create lead strategies to overcome obstacles in the admissions process
• Train and develop new employees as part of New-Hire Ambassador programSubject Matter Expert training new and veteran employees on newly developed degree programs

Schaumburg, Illinois

• Tasked with consulting and guiding students through the admissions process to ensure each student is entering the correct program that is detrimental to their career goals.
• Oversee student population to ensure retention and projected monthly goals have been met.Perform daily administrative duties using an inquiry management system
• Conducts interviews with prospective students in accordance with all applicable federal and state regulations, school policies, and procedures
• Communicate the philosophy and features of the university while serving as a liaison between supporting departments
• Train and develop new employees as part of New-Hire Ambassador programSubject Matter Expert training new and veteran employees on newly developed degree programs

Schaumburg, Illinois

• Tasked with consulting and guiding students through the admissions process to ensure each student is entering the correct program that is detrimental to their career goals.
• Oversee student population to ensure retention and projected monthly goals have been met.Perform daily administrative duties using an inquiry management system
• Conducts interviews with prospective students in accordance with all applicable federal and state regulations, school policies, and procedures
• Communicate the philosophy and features of the university while serving as a liaison between supporting departments
• Train and develop new employees as part of New-Hire Ambassador programSubject Matter Expert training new and veteran employees on newly developed degree programs

South Barrington, IL

• Tasked with overseeing Lead Retrieval department operations to ensure client retention.
• Put together sales and marketing plans for client implementation.
• Manage and directed logistical contracts using a proprietary software.
• Developed training for lead retrieval department while successfully achieving monthly quotas
• Integrated new marketing techniques which led to a 29% increase in sales

Elgin, IL

• Loaded and unloaded products from trailers using forklift trucks and other material handling equipment
• Studied production schedule to determine material requirements, movements and deliveries
• Packed, unpacked, and marked stock items, using identification tag, stamp, or electronic marking tool or other labeling equipment.
• Worked closely with purchasing to track shortages for late/slow delivery.

West Dundee, IL

• Tasked with coordinating marketing strategies and tracking sales forecasts for multiple departments.
• Promote sales and service through coaching, guidance and staff motivation.
• Trained and supervised employees on company protocol

Geneva, IL

• Maintained a personnel structure and staffing level to accomplish the receiving mission in an effective and efficient manner.
• Planned and coordinated work, trained and motivated, monitored and evaluated performance of receiving associates;
• Ensured employees ability to safely operate material handling equipment to move materials to and from storage configurations; counsels, records and disciplines as necessary.
• Monitored the unloading of all materials into the receiving department; ensured materials are staged for counting and inspection
• Ensured receiving reports accurately report material received. Resolved discrepancies with accounting regarding invoices, packing slips, and receiver reports.
• Monitored and measured receiving performance for accuracy of locator, receiving reporting, movement and storage of material, and transfers to service parts

Master Of Business Administration - Mba, Operations Management And Supervision

Activities and Societies: Innovative Leadership Society Council of Supply Chain Management ProfessionalsAdditional Concentration.

Bachelor'S Degree, B.S. Business Administration, Project Management

Activities and Societies: ACBSP Accredited PMI-GAC Accredited Summa Cum Laude

Associate'S Degree, A.S. General Studies, Business

Activities and Societies: 3.98 GPA

Associate'S Degree, A.S. Business, Management