Phil Trout Email & Phone Number

Germany

Seattle, Washington, United States

•Hired by Globys in 2021 which was acquired by Harris/Constellation Software in 2022. Managed and assembled team for internal Zendesk to Jira Service Management migration.•Created User Stories and met directly with Stakeholders, resulting in a clearly defined project roadmap and itemized backlogs.•Assembled and oversaw a development team of 8 people and led the successful transition from Zendesk to Jira Service Management over a strict 6-month timeline.

Sacramento, California, United States

•Managed data processing channels from external vendors for 3 stores in the Sacramento area until closure due to Covid-19 pandemic.•Performed root cause analysis of reported issues and devised workarounds for critical problems. •Assisted with the coordination of developing and completing projects related to data processing.

Fairfield, California, United States

•Oversaw civilian section of information technology for several on-base buildings until government shutdown resulting in furlough of civilian support personnel.•Managed Unix based Integrated Library System, VPN/LAN/WAN, and the 30 PC computer lab.•Organized, budgeted, and managed the base project to bond on-site network circuits.

Sacramento, California, United States

•First line of contact and software support for 100+ educational institutions across the country.•Functioned as Team Lead for 5 phone support agents.•Tracked and updated technical client issues in Salesforce and Atlassian.•Devised and ran SQL queries to investigate data discrepancies and errors