Phil Dawes Email and Phone Number
your senior leadership team could benefit from vision-driven, goal-focused Team Leader with a proven history of innovation and achievement, look no further than the enclosed resume. After reading your requirements for the (Position Title) opening, I am certain of my ability to excel in this capacity.Throughout my over 20-year career, I have established a reputation as a transformational leader who is driven by challenge, undeterred by obstacles, and committed to furthering standards of excellence. My expertise encompasses all aspects of customer relationship management, efficient systems and harnessing team strengths to improve companywide performance. Further, my ability to build consensus among executive teams and stakeholders to promote transparency and influence positive change has been repeatedly proven. I look forward to bringing these strengths and more to the team at (Company Name).Please consider the following highlights of my qualifications and achievements:Dedicated team player with a collaborative leadership style, fostering and nurturing long-term partnerships with clients, colleagues, and internal and external stakeholders. NVQ Level 1&2 customer service and business administration coupled with extensive IT and database management skills.Orchestrated and implemented strategies to set up a new customer processing system that speeded up and increased payment to 200 a week in-house and achieving timely customer payment and efficiency. The initiative then rolled out to other officesI look forward to meeting with you and learning more about your goals for this position and (Company Name). Until then, thank you for consideration.
Nottinghamshire County Council
View- Website:
- nottinghamshire.gov.uk
- Employees:
- 2504
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Business Support OfficerNottinghamshire County Council May 2020 - PresentMansfield, England, United Kingdom -
Case HandlerCarter Brown May 2018 - May 2020Mansfield Nottinghamshire -
Call Centre Team LeaderDepartment Of Work And Pensions Mar 2016 - Feb 2018AnnesleyAssisted the Office Manager with weekly office performance figures whilst supervising assigned teams’ performance, highlighting areas for improvement and utilising statistical data. Liaised with other departments ensuring best practices are shared for optimum customer experiences. Supported staff during 1-2-1 monthly performance meetings, encouraging continual improvement in the quality of work and services being delivered, and providing feedback. Ensured attendance management policies were adhered for quality assurance and to ensure optimised attendance results for the business, reducing absenteeism. Guided staff through the redundancy process, supporting teams with change management strategies and alleviating the stress, anxiety, and employees’ health concerns.
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Customer Service OfficerDepartment Of Work And Pensions Sep 2001 - Mar 2016Annesley NottinghamshireBuilt rapport with colleagues and customers while delivering excellent client services. Ensured problem resolution by utilising dairy booking system and optimising customer flows. Developed staffs training plans utilising Microsoft Word to cover reception and general enquiry roles supporting colleagues to deliver services to a high standard. Designed a new processing system, enabling the office to process customer payments (up to 200 a week) in-house and ensuring customers were paid on time, resulting in the process was shared and rolled out in other DWP offices around Nottinghamshire.Managed challenging interview conversations with clients, including declined applications, and assisted customers in job searching activities.
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Customer Service AdministratorAsda Supermarkets Limited Sep 1999 - Sep 2001Mansfield, Nottinghamshire, United KingdomAdministrative Assistant/Customer Service (1998 to 2001) ( ASDA Superstores LTD, United Kingdom. roles were processing delivery invoice sheets. Greeting staff and visitors. Answering customer queries.
Phil Dawes Education Details
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Garibaldi CollegeEnglish Language And Literature, General
Frequently Asked Questions about Phil Dawes
What company does Phil Dawes work for?
Phil Dawes works for Nottinghamshire County Council
What is Phil Dawes's role at the current company?
Phil Dawes's current role is Business Support Officer at Nottinghamshire County Council.
What schools did Phil Dawes attend?
Phil Dawes attended Garibaldi College.
Who are Phil Dawes's colleagues?
Phil Dawes's colleagues are Cathy Sharrard, Gary Frost, Jane Williamson, Jennifer Brumpton, Ruth Allman-Wright, Mirirai Sithole, Charlotte Merchant.
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