Phil Dean Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Main responsibilitiesWork with relevant project teams to maintain scope, timeline, budget, risks, issues and deliverablesUnderstand the business problems and opportunities and recommend the best outcomesRecommend business process changesAssist in the development and coordination of the "testing" process based of the defined processesWork with all business departments on an ongoing basis in identifying best practice that will enable achievement of business benefits and focus on driving value for money from all technology investmentSupport business departments in documenting processes, policies, procedures and work instructionsFacilitate workshops and information gathering sessions to capture process informationDocument business process information to the level requiredCollaborate, seek and analyse to ensure correct process information is captured and recordedDeliver process documentation to agreed standard whilst ensuring ongoing business ownershipManage and maintain standard operation procedures documentation.Seek feedback and continually improve the quality and ease of use of process documentation ensuring utilisationComply with all VRC project management standards and requirements, quality management and operating risk requirements.Adopt project methodologies appropriate to the size and complexity of the project streamProvide accurate and timely project reporting to meet VRC Project Office requirementsEnsure documentation is regularly updated and the appropriate version control process in placeProactively manage risks and issues

Glen Waverley, Victoria, Australia

Main Responsibilities:Business growth – Scoping & proposing business improvement services Support company marketing initiatives Delivering business solutions – Project & training initiativesProject manage client related programs and servicesParticipate in continuous improvement of business tools & processesFacilitate Customer Staff training in Certificate IV Competitive Systems & Practices (CSP)

Melbourne, Australia

• Coaching all Six Sigma Initiative teams in DMAIC and Lean tools – 106 Initiatives implemented over 5 years• Co-ordinate & manage DMAIC Initiative Champion (Green Belt Equivalent) training for DGF staff – 210 staff trained over 5 years• Designed, co-ordinate & manage GEMBA – Lean Awareness Training for Management• Designed, co-ordinate & manage GEMBA – Lean Awareness Training for Desk Level Staff• Co-ordinate & manage selection of Six Sigma Initiatives • Liaise with Regional and Global Head Office on all SPAC Six Sigma Initiatives• Monthly Data Analysis on Customer KPIs and SPR KPIs• Rollout of the Customer Improvement Program (CIP) in South Pacific completing monthly data analysis of Agreed KPIS within Service Level Agreements (SLC)• Rollout of the Station Improvement Program (SIP) in South Pacific completing monthly data analysis of Global KPIs• Rolled out 78 daily Performance Dialogs (PDs) across Australia• Developed KPIs in conjunction with the Senior Management Team and subsequent reporting tools for all PDs• Designed and facilitated training for PD facilitators

Melbourne, Australia

Responsible for compliance in Victoria & Tasmania for all areas as follows:•ISO:2001 Quality System•ISO:14001 Environment Management System•OH&S•TAPA – Transport Asset Protection Association (Globally recognised Certified Security Program )•Aviation Security Requirements•Australian Customs Requirements•Australian Quarantine Inspection Service requirementsAccountabilities: •Exchange and adoption of new processes, procedures and work instructions to create ‘smarter’ work systems.•QMS & EMS practices •Contact person for the Department / Branch / Site manager on Environmental & Quality issues•Security Manager for Melbourne Premises