Phil Docherty

Phil Docherty Email and Phone Number

Senior Customer Services Manager at Morrisons @ Morrisons
Phil Docherty's Location
Edinburgh, Scotland, United Kingdom, United Kingdom
Phil Docherty's Contact Details

Phil Docherty work email

Phil Docherty personal email

n/a
About Phil Docherty

Phil Docherty is a Senior Customer Services Manager at Morrisons at Morrisons. He possess expertise in retail, merchandising, visual merchandising, store management, sales and 13 more skills. Colleagues describe him as "I had the pleasure of first meeting Phil at training courses, where he was always inquisitve and attentive. Following this I then went on to support Phil as his planning manager. Phil was always well prepared and full of innovative ideas on how to drive the business. Phil is a dedicated and passionate manager, and I have no hesitation to recommend him to future employers. " and "Having worked in recruitment for over 20 years,I have to say I have rarely seen a candidate of Phil's standard and would highly recommend him to any of the companies I work with. He is extremely commercial, entrepreneaurial, tenacious and strategic whilst also being able to maintain his empathetic down to earth approach that makes him a great guy to work for or with. He will make an excellent contribution to any future employer and will quickly become a major asset to your business."

Phil Docherty's Current Company Details
Morrisons

Morrisons

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Senior Customer Services Manager at Morrisons
Website:
morrisons.jobs
Employees:
20195
Phil Docherty Work Experience Details
  • Morrisons
    Senior Customer Services Manager
    Morrisons Sep 2020 - Present
    Edinburgh, Scotland, United Kingdom
    My latest and most exciting role, I empower all colleagues within the operations to deliver outstanding customer service. This is achieved with a clear mandate to not only listen to customers but to support colleagues in continuing to drive the ethos of service here at Morrisons. With responsibility across a number of areas such as customer service, online ordering, click & collect, checkout operations while additionally undertaking the role of key holder for the store, with responsibility for petrol forecourt operations while undertaking a Duty Manager role (5 days a week).Through a methodology of supporting and driving departmental performance, while managing people, taking accountability I enable colleagues to work with confidence across various departments within the store.
  • Debenhams
    Sales Manager
    Debenhams Sep 1993 - Sep 2020
    My role involves driving the sales performance of a number of divisions of the sore:Menswear & Menswear Accessories Home Childrenswear Gift departmentsTravel Money & Order To achieve profitable growth for the store. I am also tasked with driving account card recruitment for all areas of responsbility, while being responsible as Duty Manager (1-2 days per week) I am responsible for the management of store teams , while ensuring staffing levels are correct while ensuring the full alignment to human resource policies and procedures.Within this role communication is key, in order to achieve the goals and objectives of the business. This store, encompassing the team, systems and procedures et up and in place make this a model Store for the company.It is my role and work ethic to ensure that standards of display are to an excellent standard ensuring that all areas of the store both meet and exceed sales targets thus supporting the growth of the store and developments of its team.
  • Champion Sport
    Manager
    Champion Sport 1991 - Sep 1993
    Retail Sales Store Manager of a Sports equipment shop. During my time in this position I was responsible for motivating the sales team within the store. Key successes within this role were meeting and exceeding targets set, while building brand awareness and identifying sales opportunities and driving retail & service standards.
  • Principles
    Deputy Manager
    Principles Feb 1988 - Sep 1990
    During my time in these roles I was Supporting Store Manager in driving Womenswear & Menswear brand awareness , supporting and driving the sales team to achieves sales targets and setting goals in relation driving the business forward while focusing on retail & service standards.

Phil Docherty Skills

Retail Merchandising Visual Merchandising Store Management Sales Fashion Customer Service Sales Management Retail Sales Loss Prevention Apparel Account Management Profit Team Leadership Trend Analysis Recruiting Strategic Planning Management

Phil Docherty Education Details

  • St Ninian`S High School
    St Ninian`S High School

Frequently Asked Questions about Phil Docherty

What company does Phil Docherty work for?

Phil Docherty works for Morrisons

What is Phil Docherty's role at the current company?

Phil Docherty's current role is Senior Customer Services Manager at Morrisons.

What is Phil Docherty's email address?

Phil Docherty's email address is ph****@****ams.com

What schools did Phil Docherty attend?

Phil Docherty attended St Ninian`s High School.

What skills is Phil Docherty known for?

Phil Docherty has skills like Retail, Merchandising, Visual Merchandising, Store Management, Sales, Fashion, Customer Service, Sales Management, Retail Sales, Loss Prevention, Apparel, Account Management.

Who are Phil Docherty's colleagues?

Phil Docherty's colleagues are Josh Mitchell, Stephen Moore, Richa Mistry, Marc Knowlton, John Challinor, Foysol Siddique, Paul Richards.

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