Phil Docherty Email & Phone Number

Edinburgh, Scotland, United Kingdom

My latest and most exciting role, I empower all colleagues within the operations to deliver outstanding customer service. This is achieved with a clear mandate to not only listen to customers but to support colleagues in continuing to drive the ethos of service here at Morrisons. With responsibility across a number of areas such as customer service, online ordering, click & collect, checkout operations while additionally undertaking the role of key holder for the store, with responsibility for petrol forecourt operations while undertaking a Duty Manager role (5 days a week).Through a methodology of supporting and driving departmental performance, while managing people, taking accountability I enable colleagues to work with confidence across various departments within the store.

My role involves driving the sales performance of a number of divisions of the sore:Menswear & Menswear Accessories Home Childrenswear Gift departmentsTravel Money & Order To achieve profitable growth for the store. I am also tasked with driving account card recruitment for all areas of responsbility, while being responsible as Duty Manager (1-2 days per week) I am responsible for the management of store teams , while ensuring staffing levels are correct while ensuring the full alignment to human resource policies and procedures.Within this role communication is key, in order to achieve the goals and objectives of the business. This store, encompassing the team, systems and procedures et up and in place make this a model Store for the company.It is my role and work ethic to ensure that standards of display are to an excellent standard ensuring that all areas of the store both meet and exceed sales targets thus supporting the growth of the store and developments of its team.

Retail Sales Store Manager of a Sports equipment shop. During my time in this position I was responsible for motivating the sales team within the store. Key successes within this role were meeting and exceeding targets set, while building brand awareness and identifying sales opportunities and driving retail & service standards.

During my time in these roles I was Supporting Store Manager in driving Womenswear & Menswear brand awareness , supporting and driving the sales team to achieves sales targets and setting goals in relation driving the business forward while focusing on retail & service standards.