Phil Dombrowski Email & Phone Number

Worcester, Ma, Us

Marlborough, Massachusetts

Marlborough, Massachusetts

• Managed a team of eight employees, including assigning tasks, hiring new staff, tracking training progress, overseeing daily branch operations and conducting performance reviews in cooperation with Branch Manager.• Worked directly on several projects related to bank-wide systems conversion, including validation of deposit and CIS information and being a dedicated expert in the new system, assisting colleagues bank-wide.• Directly supervised and coached branch staff with regard to… Show more • Managed a team of eight employees, including assigning tasks, hiring new staff, tracking training progress, overseeing daily branch operations and conducting performance reviews in cooperation with Branch Manager.• Worked directly on several projects related to bank-wide systems conversion, including validation of deposit and CIS information and being a dedicated expert in the new system, assisting colleagues bank-wide.• Directly supervised and coached branch staff with regard to professional development and promoting the bank’s sales goals and guidelines. • Devised strategies to improve branch cross sales and loan throughput, empowering team members to make more cross sales and develop professionally in the process. • Led the branch to be recognized for 4 out of 6 quarters for highest average Google reviews and for 3 out of 6 quarters for highest average cross sales.• Sold, underwrote, and closed consumer loans and HELOCs to an average quarterly volume of ~$75-100k. Show less

Marlborough, Massachusetts

• Consistently provided high levels of customer service, reflected by regular cross sale ratios above 5 and positive Google reviews.• Worked with branch management to meet quarterly sales goals. Helped to establish sales strategies to• Assisted the Branch Manager and Assistant Branch Manager with supervision of day-to-day branch operations, including communication of new policies, monthly branch audits, scheduling, etc.• As a bank Librarian, maintained the retail branches’… Show more • Consistently provided high levels of customer service, reflected by regular cross sale ratios above 5 and positive Google reviews.• Worked with branch management to meet quarterly sales goals. Helped to establish sales strategies to• Assisted the Branch Manager and Assistant Branch Manager with supervision of day-to-day branch operations, including communication of new policies, monthly branch audits, scheduling, etc.• As a bank Librarian, maintained the retail branches’ SharePoint pages to ensure organization of all relevant documents and policies for easy access by all bank employees.• Spearheaded a new, revolutionary video call-in service for the bank as a member of the MSB Video Connect task force, including initial setup, training, and promotion of this new service. Show less

Marlborough, Massachusetts

• Provided a high level of customer service to personal and business banking customers.• Established new, genuine, and long-term connections within the branch community, and nurtured fruitful business relationships.• Regularly supervised the teller line and assisted with monthly audits and security procedures.• Assisted branch management with sales strategizing and coaching of staff within the sales culture.

Marlborough, Massachusetts

Marlborough, Massachusetts

Holden, Massachusetts

Brought quick, efficient, and friendly service to customers in a food service environment. Managed time efficiently by distributing tasks to team members and prioritizing my own tasks to make sure high priority items were done on time. Participated in a team that worked together to close the deli department in a timely manner nightly. Worked together with my team to achieve monthly and yearly goals for both the department and the store at large. Swiftly adapted to new policies and procedures as… Show more Brought quick, efficient, and friendly service to customers in a food service environment. Managed time efficiently by distributing tasks to team members and prioritizing my own tasks to make sure high priority items were done on time. Participated in a team that worked together to close the deli department in a timely manner nightly. Worked together with my team to achieve monthly and yearly goals for both the department and the store at large. Swiftly adapted to new policies and procedures as they were implemented within my company. Trained new deli employees on using equipment, safety, and interacting with customers, in addition to my normal tasks. Show less