Phil Edwards Email & Phone Number

London Gatwick Airport, England, United Kingdom

Gatwick Airport

Manage communications to staff and passengers during operational disruption by extracting key relevant facts, assessing impact then writing and distributing tailored messaging in a timely manner. Utilising communication channels such as SMS, smart phone app, email, social media, internet/intranet, display screens and PA systems.Be subject matter expert for incident communications and associated projects across the airport campus.Actively maintain and update operational calendar, and produce weekly reports on past and present key events and impacts.Manage incident debrief process and liaise with stakeholders of all levels to arrange debrief meetings, record key discussion points and see through required actions to completion.Assess new airport-wide directives and notices, to ensure content is accurate and timely before submitting to the airport community.Continually review, test and implement changes to communication channel usage, to ensure excellent end-user experience.Review and respond to social media enquiries from passengers and enquiries from National Press.

Hove, East Sussex

Write engaging content for various digital and printed communication channels, liaising with stakeholders across the business including senior Executives, building web pages and providing training for use of intranet, review effectiveness of each channel on a monthly basis and make recommendations for improvements, work with stakeholders to ensure employees receive the right messages in a timely fashion, work with external agencies to stage events.

Hove, East Sussex

Interpret communication briefs from the business to implement changes to and develop new customer facing smart metering communications for various channels, ensure compliance process is adhered to at all times, maintain and distribute weekly project dashboard to senior stakeholders, use digital platforms to update web pages, help the business to review effectiveness of communications and make recommendations for improvements, work with stakeholders to ensure updates to processes and customer journeys are delivered in a timely fashion.

Hove, East Sussex

Write engaging content for various digital and printed communication channels, liaising with stakeholders across the business including senior Executives, building pages and providing training for use of intranet, review effectiveness of each channel on a monthly basis and make recommendations for improvements, work with stakeholders to ensure employees receive the right messages in a timely fashion, work with external agencies to stage events.

Hove, East Sussex

Hove, East Sussex

Collate figures achieved by agency staff that work in the field and create a compliant payment statement for managers to approve before sending onto the agency. Upon receipt of invoices from the agencies, process for payment in SAP, making sure payments are within budget and all the data is correct and compliant.

Worthing, West Sussex

Worthing, West Sussex

Answering technical support queries from customers, reporting line and data faults via BT systems, offering broadband support and resolving customer data issues, answering general customer services queries, using BT gateway systems to place orders/requests, outbound debt collection, using SAGE systems for payment clarification, using Microsoft Excel and Word for data collection and review.

Worthing, West Sussex

Cash Handling, answering phone queries, managing stock levels via computer systems, shop floor maintenance.

Worthing, West Sussex

Cheque processing, account maintenance via computer systems, solving account discrepancies, answering telephone queries from customers.

Btec Higher Nationa Diploma, Music Performance, General, Merit

Btec National Diploma In Performing Arts, Music Performance, General, Merit

Gcse, 3 X B, 6 X C