Phil Egan Email & Phone Number

Manchester, England, United Kingdom

Director Consulting Services at CGI

Senior Project Manager at CGI

Derby, United Kingdom

Managed the full project lifecycle, design, build, test, implementation and close down of cyber security COTs software global roll out.

London, United Kingdom

Managing datacentre migration covering all applications/infrastructure used by the client.Manage the planning and implementation of various infrastructure/applications

Derby, United Kingdom

Project managed planning and design rolling out new IT infrastructure in new purpose built facilities.Managed 3rd party vendors on behalf of Rolls-Royce ensuring deadlines were met.

London, United Kingdom

Direct Line Group/RBSG separation programme focusing on a 25+ million pounds portfolio working on an insurance/banking account.Project managed, planned and implemented multiple successful application/infrastructure moves.

Birmingham, United Kingdom

Project manager for various new work delivery pieces.

Birmingham, United Kingdom

Project manager on the Environment Agency transformation project into CG ensuring delivery of over 20 individual bespoke silver service software applications. Responsibilities included managing various work streams, architects for design, technical staff for build, test management for SiT, UAT and OAT, security for the ADS, service introduction for the ORC.

Birmingham, United Kingdom

Worked with 18 project streams delivering various application transformations. Project managed, planned and implemented multiple application/infrastructure migrations.

Birmingham, United Kingdom

Transferred the service of an existing service desk in a large government organisation to a new location within a new company. This involved knowledge transfer, people training and readiness testing ensuring that on the go live date the transfer was seamless. Led a team of over 30 staff based in 5 locations across the United Kingdom assisting the new.

Warrington, United Kingdom

Managed 14 staff, a mix of contractors and permanent on a virtual service desk made up of 3 locations. Responsibilities included staff appraisals, conducting team meetings, coaching, timesheet and expenses authorisation, holiday approval and sickness reporting/return to work forms. Managed recruitment. Managed the longest serving and top performing service.

Warrington, United Kingdom

Acted as an escalation point between systems engineers and the service desk manager.Coached engineers on new requests that came in or take on any issues that would take a first line engineer too long to do due to the extent of investigation needed.Performed duty tasks on a rota basis which would involve the publishing of downtime and service outages on.

Warrington, United Kingdom

First line support analyst.Supported over 12,000 users using various Microsoft/Novell applications to resolve in excess of 70% issues first line. These issues included hardware and software failures, a large number of in house applications, oracle databases and remote working.

Warrington, United Kingdom

Provided 2nd line support specialising in desktop, microsoft office packages and the email system novell groupwise. Worked on calls assigned to his incident stack liaising with customers and fellow team members in order to resolve user issues.Developed a new problem management team identifying persistent problems and providing permanent resolutions..

Warrington, United Kingdom

In the role of helpdesk operator I worked on 1st line support logging calls via telephone and email for over 12,000 business users on the national helpdesk using call logging software. Where possible calls were fixed first time but those that couldn’t were referred to regional teams. Tasks carried out on the helpdesk included the creation of new user.