Phil Everitt Email & Phone Number

Brisbane City, QLD, AU

Brisbane Airport, Queensland, Australia

Privileged and delighted to return to aviation and join the Avcair team of employees and consultants in the role of Chief Operating Officer. I am chiefly responsible for comprehensively analysing, redefining and embedding long term, efficient and scalable end to end operational processes, decisions and outcomes that will successfully and dynamically push.

Brisbane, Queensland, Australia

As a new role to the business and with many areas to develop, I was successful in building an end to end service delivery framework that enhanced the professionalism and experience of the customer journey for our two main consumer groups- referrers and patients. Reporting in to the CEO and leading a group of direct reports including: Service Delivery.

Brisbane, Australia

Creating, implementing and evaluating ongoing activities that delivers a comprehensive CSD strategy which enables operational and competitive success. Focusing in the motor insurance space (Claims & Assessing), and influencing our integral employee group, my core intent is to drive comprehensive change in engagement, culture and performance. I achieve this.

Australia Wide

After a successful implementation and two year pilot period of the my newly created Customer Care program; tailored toward the needs of I-MED Queensland, this program was adopted by the corporate I-MED business; for which I now nationally represent. This involves my Customer Care and Quality Assurance operational leadership initiatives being embedded.

Brisbane, Australia

While performing in this role I was responsible for creating and implementing a robust customer service framework and strategy that is fundamental to the success of the Qld I-MED business. Leading a large team of employees to achieve excellence in the delivery of customer service through the use of employee cooperation, commitment, training and performance.

Pyrmont, Sydney

This role involves managing the NSW special employee licensing process for licensed individuals that work within the Echo Entertainment Group (including The Star Casino). My role ensures all organisational structures and positions within the Echo business achieve NSW governmental approval. In excess of 2500 employees filling licensed roles must.

Auckland And London

I worked throughout many positions within Air New Zealand as Crew, reaching the final position of Flight Service Manager.This position involved managing cabin crew on various areas of responsibility. I would operate on the ground in an operations manager capacity dealing with performance reviews, VIP/Customer Relations improvements, in-flight service.

Masters Of Applied Law -Mlaw, Business/Health

Masters Of Business (Mba), Specialising In Hr, Performance Management And Marketing

Diploma In Vocational Education & Training, Adult Training

Diploma In Training Design And Assessment, Adult Training