Co-led the creation of the company, building a scalable business model from the ground up. Developed tools, processes, and systems that enabled new locations and franchisees to achieve strong performance from day one, maximizing efficiency with minimal resources.Designed and implemented a comprehensive franchise support system that significantly shortened the time from signing franchisees to opening their locations. This system streamlined operations and provided franchisees with confidence and support throughout the opening process.Developed operational processes and procedures that have become essential to the company’s consistent performance across locations.Focused on team development by implementing tailored training programs and leadership initiatives, fostering a positive and growth minded company culture.

Trained and developed over 50 new store teams, playing a key role in the company’s rapid expansion from 200 to 400 locations in just two years.Collaborated with multiple departments to design tailored learning journeys for all employees, from baristas to franchisees, ensuring consistent growth and performance across all levels.Played a pivotal role in turning around underperforming franchise locations through targeted retraining and direct franchisee support, leading to sustained improvements in sales and operational efficiency.

Revitalized two underperforming locations through targeted marketing strategies and operational overhauls, driving revenue growth and operational improvements.Developed and implemented new training resources to address gaps in franchise support, significantly improving team performance and preparedness.Contributed to the successful rollout of national training resources by assisting in the development and implementation of updated training platforms.Led fundraising initiatives that raised over $20,000 for cancer research and animal shelters, enhancing the brand’s community engagement and social responsibility profile.