Phil Godfrey Email and Phone Number

Day to day management of existing corporate accounts both direct and through Third Party Intermediaries/Channel PartnersPromote, sell and develop opportunities for all products and services offered to existing and new clientsResponsibility for the production of management reports and project trackers as required by your interaction with the customer and as instructed/requested by the businessAnalysis of large datasets of client data, project statuses and metering dataDevelopment, implementation and management of a customer specific development strategy maintaining a regular flow of businessManagement and production of customer account related internal and external reports and for the effective use of these reports to deliver against associated service levelsWorking with all internal departments to effectively manage and co-ordinate service delivery, implementing new processes and systems as requiredAccount Management lead in liaising with finance to ensure full revenue collection across portfolioReview of sales contractual documents and liaising with legal and colleagues over changes

Utilities Procurement (Electricity, Gas, Water & New Connections)Invoice and Supplier billing management, with consumption analysis and management reportingLarge multi-site customer specialist managing in excess of 50% of total company client portfolioEnergy Management System specialistManagement and analysis of large data sets for client management and reportingResponsible for new staff training and initial managementClient management including annual report and service review, consumption, budget and portfolio management reporting.Internal reporting of activities, savings, existing business development & future income opportunities & routes to market

Set up an Energy Management Team from scratch, identifying areas of responsibility, strategy and recruitment.Agreeing KRA’s and KPI’s for department. Internal management reporting of KRA’s and KPI’sLine management of staff, including performance, time keeping, training and personal developmentReporting & presenting savings, KPI results, operational overview & future development proposals to key stakeholders, including Committee members.Reviewed and implemented an Energy Management System, cleansed existing data and identified additional sites not previously dealt with (approx. 95% of final portfolio) Reviewed and redesigned the bill payment processes and procedures, overseeing the processing and payment of 65,000 invoices per annum and working with suppliers/sites over data collection and accurate bill production collection of data for 1,400 sites (in excess of 3,000 meters).Identified that approximately 50% of invoices being paid previously were incorrect on a regular basis – saving in excess of £1.5millionStrategic role in purchasing council energy requirements, with a spend exceeding £15 million and implemented flexible purchasing strategy to minimise risk and maximise opportunity in a volatile market.Tasked with identifying and implementing processes and procedures for energy across the councilOversee all New Connections for all sites, liaising with contractors, suppliers and service providers over requirements and installation.Identifying areas to investigate for energy efficiency measures and liaising with partner organisations to source funding, implement approved measures and support staff training.Working with partner organisations to provide advice and data required to complete government information requests, DEC's and recently Carbon Trading Scheme and implementation remote monitoring of utility meters.Working with partner organisations to create schemes and resources to introduce energy matters into schools at both staff and pupil level

Responsible for the running of all Direct Sales and Telephone Sales Agencies.Vetting, employing and ongoing management of all agencies, including agency staff.Reviewing, redesigning and updating all contractual documentationImplementation and constant review of all processes and proceduresLiaising with Pricing Team colleagues to introduce suitable tariff structures and products to enhance sales and increase customer base. Regular planned and unplanned visits to agencies in order to audit check all aspects of the businessTraining and day to day management of the agency administration team

Preparation of all tender document productionManagement of all offer requestsResponsible for analysis of incoming offersNegotiating the best possible price for the clientManagement of the contract acceptance processTesting of the in-house client server administration systemsSpecifying business requirements for system enhancementsUser acceptance testing of system enhancementsResearch and present findings regarding general trends within the industryCustomer contact by telephone and in person, to Director Level

Negotiated deals for customers in the 100kW and Sub 100kW marketsAssessing customer requirements through tender documentationInputting relevant data onto systems and producing the relevant pricesCustomer contact by telephone and in person, to CEO LevelHandling and resolving general enquires both internally & externallyResponsible for large portfolio of customer accounts both Direct and Third Party Intermedaries/Channel Partners

Tender document productionManaging offer requests and analysing OffersPrice negotiation and contract acceptanceContract acceptance and negotiationData collection and analysisResponsible for data collection direct from IMserve (formerly UKDCS)