Phil Gray Email & Phone Number

Ireland

Experience Retail & Operations Manager with over 26 years in food and non-food retail. Extremely passionate about customer service and strive to deliver through my team I manager. Very organised and like to work off short and medium plans to deliver key mile stones. Delivering on P&L accountabilities and key indicators that help deliver the profitability for the business. I enjoy coaching and inspiring others and have a strong record of developing colleagues for future roles.

Waterford, County Waterford, Ireland

Currently Leader of a highly motivated team of 17 colleagues for Halfords PLC in Ireland. I have a very broad skill sets from sales through to change management. I have worked hard over the past 24 years mainly in retail management positions for 2 companies both Woolworth's and currently Halfords. During my time with Woolworth's I managed various stores across London and the south east of the uk. My career with Woolworth's also gave me the opportunity to work in Head-office planning store conversions and managing the costs for each store project. This role gave me the opportunity to show my planning skills and my ability to liaise with other HO functions and suppliers. My Halford's career started in the Croydon store as Branch manager and after 2 years I was given the opportunity to move across to Ireland to help manage stores. Over the past 4 years I have grown my store sales by over 250k and the store has become renowned for it's high customer service and hitting key indicators. I enjoy motivating and training a store team which has the knowledge to be able to meet the customer's expectation.

Guildford, United Kingdom

Store manager for top 20 store within woolworths. Turnover 14m pa with headcount of 120 colleagues at peak trading times. Moved into satellite manager for the last year whilst managing the store. Key achievments are managing and reducing stockloss using company initiatives and ensuring key colleagues took accountability for areas of the store. Driving key dept sales by looking at different ways to encourage and grow sales within the store. I was involved with retail operations with seasonal changes as part of focus groups across the business.

Nationwide

Managing store conversion projects for retail operations in Woolworths Head-office London. Planning and implementing store conversion programme over 2 years. Managing by drawing concise CPA's/ time-lines to ensure smooth transition of changes. Worked closely with Head-office functions & suppliers ensuring programmes were delivered on time. Multitasking was key as I was planning and managing up to 5 projects in any one time across the UK. I also acted as an ambassador for head-office for stores across the estate and delivered store training to development stores teams ready for opening.

Greenford, Middlesex

Opened 4th store for Woolworths General stores. Project store developed by Woolworths which sold a vast product mix. The store traded 7am - 11pm daily with a headcount of 104 colleagues and 6 key members of management. The store had an in-store pharmacy, Photographic centre, full range of Health and beauty & food.Managed vast product range and legal requirements involved in selling food, alcohol, Pharmacy requirements. Managed store for 2 successful years. Controlled stock-loss, wastage targets, payroll, productivity & team development. Heavily involved with head-office in planning for new stores and key operational changes for the new company.

Project Management Fundamentals, Pass

Project management understanding of key activities that go into both creating a project reviewing risks associated and project completion.

National Diploma In Business, Higher

Activities and Societies: Completed diploma over 3 years.