o Support and coach a team of 12 Advisors to build their skills and confidence within a company flagship store.o Leading the operational management of an in-store repair centre with 3 engineers covering company-owned and franchised outlets totalling 22 locations across the North West.o Supporting the team to ensure an exceptional and personal customer service experience.o Ensuring a safe inclusive working environment.o Supporting the Store Manager to monitor and achieve Customer and Commercial KPIs within the store.o Shop floor management and rota management.o Supporting in store hybrid sales and service.o Coaching colleagues on the shop floor and hybrid working.o Conducting team briefings and meetings.o Recruitment, career development, induction and onboarding activity.o Performance reviews and personal development discussions.o Managing Health and Safety.o Ensuring compliance and store standards.o Personally addressing customer feedback (including complaints).o Creating team rotas.o Overseeing stock count.o Visual merchandising, including “point of sale”.o Owning all ad-hoc people issues.

o Support and coach a team of 8 Advisors to build their skills and confidence within a high footfall store.o Coaching the team to ensure an exceptional and personal customer service experience.o Ensuring a safe inclusive working environment.o Ensure exceptional Customer and Commercial KPI performance within the store.o Shop floor management and rota management.o Coaching colleagues.o Conducting team briefings and meetings.o Recruitment, career development, induction and onboarding activity.o Performance reviews and personal development discussions.o Managing Health and Safety.o Ensuring compliance and store standards.o Personally addressing customer feedback (including complaints).o Creating team rotas.o Overseeing stock count.o Visual merchandising, including “point of sale”.o Owning all ad-hoc people issues.

o Support and coach a team of 5 Advisors to build their skills and confidence.o Coaching the team to ensure an exceptional and personal customer service experience.o Ensuring a safe inclusive working environment.o Ensure exceptional Customer and Commercial KPI performance within the store.o Shop floor management and rota management.o Coaching colleagues.o Conducting team briefings and meetings.o Recruitment, career development, induction and onboarding activity.o Performance reviews and personal development discussions.o Managing Health and Safety.o Ensuring compliance and store standards.o Personally addressing customer feedback (including complaints).o Creating team rotas.o Overseeing stock count.o Visual merchandising, including “point of sale”.o Owning all ad-hoc people issues.