Phil Hamblin

Phil Hamblin Email and Phone Number

EMEA Problem Manager at GE HealthCare @ GE Healthcare IT
chicago, illinois, united states
Phil Hamblin's Location
Greater Reading Area, United Kingdom
Phil Hamblin's Contact Details

Phil Hamblin work email

Phil Hamblin personal email

n/a
About Phil Hamblin

Experienced ITIL v3 expert 'qualified' Service Manager. I mainly work in the Healthcare industry. My key role was serving 6 years as the LSP Southern Cluster Service Mgr for GE Healthcare during the NHS NPfIT programme. I'm skilled in ITIL, Service Desk & Delivery Management as well as Problem, MIM, CSI & Incident Management. I have strong technical skills such as DICOM, HL7, SQL, PACS & RIS, Network, TCP/IP and Radiology Workflows. I'm very customer focused and a reliable team player. Always professional with proven people management and leadership skills. (Please read my recommendations for testimonial statements).PERSONAL BELIEFS & VALUES.- People work for people.- Leadership is the art of getting people to do what you need done because they want to do it. - Provide the best service to your customers. If you don't then your competitors will.- Manager is just a 'given' job title. Leader is given by those who decide that you're worth following.- Nothing is impossible, the word itself says, i'm possible.- A person will often join the company, but leave their manager.- A great company, is a collective of great people. The most valuable asset is their knowledge, wisdom and experience.

Phil Hamblin's Current Company Details
GE Healthcare IT

Ge Healthcare It

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EMEA Problem Manager at GE HealthCare
chicago, illinois, united states
Website:
gehealthcare.com
Employees:
50580
Phil Hamblin Work Experience Details
  • Ge Healthcare It
    Ge - Emea Problem Manager
    Ge Healthcare It May 2019 - Present
    United Kingdom
    Problem Manager, working as a key member in the GE Global Problem Management TEAM. Driving problem mgt excellence at all levels of technical support to conduct investigations for root cause outcomes. Communicating direct with our customers at all levels of seniority both verbally and in written RCA reports, that require the skill of being able to translating complex technical information into clear and understandable explanation. Owner of the problem mgt process, KPI's, incident data trending for problem detection and being the key problem investigator.
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  • Ge Healthcare It
    Ge - Uki Major Incident Manager
    Ge Healthcare It Oct 2014 - May 2019
    Reading, United Kingdom
    Major Incident Manager for Critical Incidents and Service escalation support. Designed, Documented and Process Owner of the UKI Major Incident Management Process. MIM Requires strong communication and people skills. The ability to document and communicate complex information to all levels of customers and internal senior management is key. I received a UK General Manager award for outstanding MIM in 2016. Additionally I work on CSI for pro-active monitoring (ITIL Event Management)and organising Data Migration service support with customers where required.
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  • Ge Healthcare It
    Ge - Uki Service Manager, Operational Excellence
    Ge Healthcare It Nov 2012 - Oct 2014
    Reading, England, United Kingdom
    I managed a technical team of 10, owning service desk operations and processes within the UK. Ensuring delivery of good service practices and SLA's management. Worked closely with the Central Problem Management, Capacity Management, SDM and other common key ITIL processes and functions. A strong customer focused position, driving service improvement plans (SIPs) with Technical Account Managers. Also i was a key member of the GE HCIT UKI Service Strategy re-design team as the ITIL Expert Advisor. I've also written and implemented ITIL processes such as Problem Management, Major Incident Management and Service Transition.
  • Ge Healthcare It
    Ge - Lsp Southern Cluster Manager
    Ge Healthcare It Sep 2006 - Nov 2012
    Reading, England, United Kingdom
    Accountable for the overall service delivery for a large NHS Customer base within the Southern region during the NPfIT LSP programme. I was the manager of a team of 21 technical remote and office based staff. Delivering on SLA’s, SIPs, Service Delivery Management. Regularly representing GE at Customer service meetings and user groups working with all levels of customer seniority. This position was a combination of Direct Line People Management, SDM, Problem and Incident and Service Desk Managment. I worked closely with Fujitsu / CSC as the LSPs, Connecting for Health and direct to over 40 individual NHS Trusts in Southern England. I received a 'GE General Managers Award' in 2011 for outstanding performance and achievement. LSP Service Management.
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  • Ge Healthcare It
    Ge - Pacs Level 2 Engineer
    Ge Healthcare It Jul 2005 - Sep 2006
    Reading, England, United Kingdom
    Technical support for NHS Trusts within the NPfIT LSP programme as well as sometime spent permanently on site with a particular NHS Trust as an onsite Technical Engineer. Primarily supporting PACS systems, using key technical knowledge such as DICOM, HL7, SQL, Sybase Administration.My key accomplishment was the design of the first pro-active monitoring solution in the UK for GE HCIT. Designed over 200 pro-active checks with SMS messaging capability. I improved system uptime and availability and thus customer satisfaction.
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  • Ge Healthcare It
    Ge Pacs Onsite Engineer - Rbh Reading Berkshire
    Ge Healthcare It Jul 2004 - Jul 2005
    Reading, England, United Kingdom
    GE PACS Engineer, dedicated onsite at The Royal Berkshire Hospital, Reading, Berkshire. Accountable for service support for the GE PACS system at the RBH, working daily alongside the customer, from Local RBH IT support to Senior Radiologists. Included also all levels of Senior Management NHS RBH staff. Leading Service review meetings, Service Improvement Plans, KPI reporting, upgrades and BAU daily incident and problem mgt support.
  • Barco
    Barco Uk - It Administrator And Manager
    Barco May 1998 - Jun 2004
    Reading, United Kingdom
    UK IT Manager and main IT support engineer for Barco UK. Supporting the LAN, Servers, IT security, VPN, key business database applications and staff laptops. I also designed/built an export invoicing database and became the key person for technical sales support of Barco's first ever TCP networkable projector.Additionally I managed and executed a complex upgrade of their main finance and stock tracking system called Scala. This upgrade project was a complete success. I received an award for outstanding achievement as I saved the business from huge expense by bringing this project in house rather than them havng to outsource it to a 3rd party Scala upgrade team. I also managed the millennium bug IT requirements during my time at Barco
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Phil Hamblin Skills

Dicom Technical Support Hl7 Service Desk Itil Certified Sql Itil Expert Microsoft Certified Professional

Phil Hamblin Education Details

  • Itil V3 Expert
    Itil V3 Expert
    Itil V3 Expert
  • Ashmead Secondary School
    Ashmead Secondary School
    Gcses
  • Bells Leadership & Coaching
    Bells Leadership & Coaching
    Qa
  • Cbs Corporate
    Cbs Corporate
    Leaders Of The Future
  • Mcse
    Mcse
    Ms Windows Server
  • Scala Database Training
    Scala Database Training
    Scala Db Admin
  • Self Study. Tcp/Ip, Network Fundamentals, Sql, Ris/Pacs Workflow
    Self Study. Tcp/Ip, Network Fundamentals, Sql, Ris/Pacs Workflow
    Self Study
  • Technical Pacs, Vna, Sql, Dicom & Hl7 Training
    Technical Pacs, Vna, Sql, Dicom & Hl7 Training
    Ge Healthcare
  • Vmware
    Vmware
    Qa Ltd

Frequently Asked Questions about Phil Hamblin

What company does Phil Hamblin work for?

Phil Hamblin works for Ge Healthcare It

What is Phil Hamblin's role at the current company?

Phil Hamblin's current role is EMEA Problem Manager at GE HealthCare.

What is Phil Hamblin's email address?

Phil Hamblin's email address is phil.hamblin@ge.com

What schools did Phil Hamblin attend?

Phil Hamblin attended Itil V3 Expert, Ashmead Secondary School, Bells Leadership & Coaching, Cbs Corporate, Mcse, Scala Database Training, Self Study. Tcp/ip, Network Fundamentals, Sql, Ris/pacs Workflow, Technical Pacs, Vna, Sql, Dicom & Hl7 Training, Vmware.

What skills is Phil Hamblin known for?

Phil Hamblin has skills like Dicom, Technical Support, Hl7, Service Desk, Itil Certified, Sql, Itil Expert, Microsoft Certified Professional.

Who are Phil Hamblin's colleagues?

Phil Hamblin's colleagues are Angeles M. Pérez-Agosto, Bs, Mba, Rdms, Rvt, Rmsk, Julien Bietry, Katherine Young, Md. Abdul Kader, Sally H., Penny Nichols-Cordero, Jonuel Emmanuel.

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