Phil Harbon Email & Phone Number

United Kingdom

Wigan, England, United Kingdom

Customer Support Engineer: Answer inbound calls regarding support queries, support over the phone or log and deal in a timely manner keeping to SLA’s. Liaise with customers and keep them updated with on going issues and server upgrades. Deal with hardware issues onsite and remotely, liaising with software developers making sure software bugs and fixes are up to date. Promoting time and attendance packages where necessary and keeping customers up to date with latest software and hardware releases. Gained knowledge in SQL, Delphi and remote server applications.

Wigan, England, United Kingdom

Customer Support Agent. Dealing with incoming calls, managing software updates and troubleshooting software issues. Received training in payroll procedures, VAT & CIS calculations, pension regulations and HR procedures. This training helped resolve customers queries, answering and logging customer queries related to Small & Medium-Sized Enterprise (SME) Software. I was required to become a product and IT expert to keep abreast of all changes in products and legislation affecting any of the SME software. My knowledge of windows environments was implemented greatly along with the ability to trouble shoot unusual situations involving software conflicts and server issues.

Manchester, United Kingdom

As a Business Improvement co-ordinator I am tasked with taking on customer’s queries and complaints regarding all aspects of the business and service. It is my job to resolve the issues raised and make sure the customer and company are satisfied. As a team, the feedback and resolutions are feedback to the managing director and the area managers for future references and improvements. The flexibility I have shown within the department has meant I have been able to help in other areas of the business and allow for my knowledge of alarm systems to expand, these include helping with customer service calls in the call centre, developing reports for area managers, and conducting customer satisfaction surveys and reports CSAT & NPS Scores. I have gained knowledge of new software and the understanding of alarm systems in many different installations, both residential and commercial.

Warrington, United Kingdom

Position: Wastewater scheduling team. Scheduling engineers’ visits in the North West. This role was very demanding and required me to be organised and prioritise my work schedule. I also dealt with affected areas that are highlighted by ‘Linesearch’ these are health & safety risk areas such as: - high pressure gas mains, contaminated land, petrochemical pipelines or 3rd party fibre optic lines. Use of Office 2010, Windows XP & Server 2012. Outlook 2010, Enterprise Managed Services IWM and Map reading software.

Bewdley

My role involved booking in repairs and solving issues raised, talking with customers regarding problems and finding the best resolution for both parties. I dealt with all aspects of Hardware, software and other technology. As a small independent company our main priority was to keep a well established relationship with our customers, and provide a professional service which helped give a high level of confidence in our work. Most of my previous computer knowledge was expended greatly while working at the shop, building computers became my passion and took pride in this. The vast array of technology brought to the shop meant we were learning all the time and developing skills all the time.