Phil Savva Email and Phone Number

• Oversee day to day running of business Operations• Building and nurturing strong relationships• Implemented tailored fitness programs for clients such as athletes, adults, and elderly and performed fitness assessments such as body fat percentage, body mass index, flexibility, strength, and endurance on a monthly basis• Contacted members on a regular basis to follow-up on progression of their fitness program.• Maintained accurate records of members' progress.• Ensured safe and effective workouts. Responded to, and reported, accidents, incidents, and equipment problems.• Observe industry trends and competitor behaviour • Marketing of business and maintaining social media platform• Lead generation and canvassing of potential clients.• Providing safe and physiology based fitness programming for individuals and groups• Providing face to face personal training sessions and liasing directly with clients and their relevant health care providers.• Providing ongoing business mentoring to over 5 success fitness business operators.• Utilising client retention measures.• Managing business expenditure and income• Ensuring relevant compliance and ongoing learning requirements and record keeping.• Social Media ManagementAchievements• Champion Trainer Award – INBA Pro Australia• Coached both Male and Female Competitors to win multiple trophies across various federations and categories

• Overall responsibility for short/medium term planning and organisation of all resources • Developing and managing interdisciplinary teams for multi-party projects• Participating in the sales process by identifying business development potential• Procurement and qualifying of new business leads • Writing up reports on business operations for the executive staff• Attending regular progress meetings with Senior Managers and Directors• Creating a positive culture where the work can get done• Identifying and managing risks, issues and dependencies• Manage budget forecasting• Point of contact for external stakeholders Clients and Vendors • Business administration support.• Managing of business finance and accounts including invoicing• Resolution of customer inquiries and complaints• Recruitment of new employees

• Recruit prospective new members and encourages previous members to re-join by analysing utilisation reports, networking, outbound calling, and referrals• Responsible for generating a definitive sales and marketing plan to achieve departmental revenue goals which meet and exceed sales goals and budgets• Develop market segments and solicit new customer relationships while maintaining existing relationships• Develops market segments and solicits new customer relationships while maintaining existing relationships• Implementation of sales procedures when dealing with potential customers.• Provide ongoing coaching to support plan achievement• Promotes membership enrollment in interactions with existing and potential members utilising logistics to support phone, walk-in and web registration• Ensuring smooth day to day facilities management and customer service• Conflict resolution and general customer retention• Maintaining stock levels of relevant saleable items• Upselling additional products – Protein, BCAA, Creatine etc.

• Driving and maximising the sales and profitability of the store to achieve growth.• Monitoring and review staff and store performance on a regular basis.• Driving sales through maximising team performance. • Organising, preparing and arranging promotional materials and displays. • Maximising sales through effective merchandising. • Leading by example in all aspects of the role. • Recruiting, training, supervising and appraising staff. • Maintaining accurate statistical and financial records. • Creating a combination of real value for money and outstanding customer service. Deliver exceptional customer service to customers• Qualifying of customers needs and wants • Conveying relevant technical aspects of surfwear, watches, eyewear and skating footwear.• Management of junior staff and money handling.• Maintenance of stock levels and ordering of items both internally and from suppliers.• Daily sales reporting and money handling.• Merchandising of stock liasing with suppliers on promotions and technical aspects of products.