Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to Keep People Safe and Businesses Running™.• Managing a consistent caseload of 60-80 clients across various states of project completion, utilizing Asana and Salesforce to streamline project workflows and ensure timely delivery of services.• Collaborating with clients from diverse industries, including hospitals, universities, private corporations, and government agencies, adapting communication and technical support strategies to accommodate varying levels of technical expertise and project requirements.• Providing strategic consultation to high-profile and high-risk customers, advising on key product features and project initiatives to optimize outcomes and ensure client satisfaction.• Facilitating rapid client onboarding processes, enabling clients to achieve self-sufficiency for everyday communication and emergencies, resulting in enhanced client satisfaction and retention.• Conducting cross-training sessions for internal teams, sharing expertise and best practices to improve team performance and ensure consistency in service delivery across the organization.• Mentoring new hires, providing guidance, support, and feedback to facilitate their integration into the team and accelerate their professional development.• Achieving 110-120% above expected KPIs since start • Maintaining CSAT of 4.5/5• Spearheaded internal and external cross-functional teams, tailoring a best-practice approach to product utilization, thereby enhancing overall customer satisfaction.• Presented regular project progress updates to internal and customer C-Suite executives, ensuring transparency and alignment with project goals.• Selected to lead integration team during acquisition of NC4, steering creation of best practice use cases and significantly contributing to company growth.

NC4 Inc. is a recognized leader in global situational awareness. NC4 revolutionizes how businesses and government collect, manage, share and disseminate information to mitigate risks, manage incidents, and securely communicate and collaborate with one another.• Led and executed all aspects of SaaS platform implementations, including customer training and success initiatives, ensuring high-quality service delivery.• Achieved and sustained a customer renewal rate exceeding 93%, reflecting exceptional client satisfaction and retention.• Achieved Customer Success Net Promoter Score of 50-55 while the industry average was under 40.• Maintained a Net Revenue Retention Rate of 105%.• Consistently recognized as top implementation performer, earning annual bonus award consecutively from 2011 to 2019.• Appointed as implementation expert on product development team, contributing significant enhancements and user interface modifications.• Engaged directly with C-suite and operations executives from Fortune 500 companies and various government entities, fostering strong professional relationships and understanding customer needs at the highest level.• Managed the training program for Federal, State and Local Law Enforcement organizations.• Chosen to spearhead product sales engineering, leveraging expertise to drive sales strategies.