Phil Hatton, Pmp Email & Phone Number

Clermont, Fl, Us

Richmond, Kentucky, United States

As the delivery owner for multiple teams in the higher education sector, I oversee the implementation of Customer Relationship Management (CRM), Finance, Human Capital Management (HCM), and payroll solutions. My role involves project governance and ensuring that client implementation teams execute projects within scope, schedule, and budget while maintaining positive relationships with clients. I collaborate with Product Management and Development teams to provide feedback on products and align them with user expectations. In addition, I work with PMO to identify best practices for project schedules, tools, and templates. Lastly, I coordinate with sales and account management to align agreements with product and user expectations.

Richmond, Kentucky, United States

In my role as Senior Project Manager, I oversaw the implementation of multiple Customer Relationship Management (CRM) projects for higher education clients as part of Enterprise Resource Planning (ERP) initiatives. My responsibilities included ensuring that project scope, schedule, and budget were met while meeting client expectations. I also provided feedback to Product Management and Development teams to align with user needs. Collaboration with the Project Management Office (PMO), sales, and account management was also necessary to ensure adherence to best practices and alignment with product agreements.

Boca Raton, Florida

In my role as Senior Project Manager, I oversaw the implementation of multiple Customer Relationship Management (CRM) projects for higher education clients as part of Enterprise Resource Planning (ERP) initiatives. My responsibilities included ensuring that project scope, schedule, and budget were met while meeting client expectations. I also provided feedback to Product Management and Development teams to align with user needs. Collaboration with the Project Management Office (PMO), sales, and account management was also necessary to ensure adherence to best practices and alignment with product agreements.

As a Client Executive, my role involved building and maintaining strong relationships between Tyler and its clients. I was responsible for providing expert advice and recommendations on Tyler's products to clients at all levels of the county/state. My day-to-day responsibilities included managing an assigned customer region of post-implementation clients, developing post-implementation vision for customers, creating client-specific roadmaps that include new products and services, and assisting clients in developing funding and rollout plans.

Lexington, Kentucky

Charged with setting the strategic direction for the overall portfolio within Xerox Justice Practice while providing case and juror management software solutions to federal, state and local courts. Translate business requirements into product design and functionality to strengthen market position and achieve required return on investment. Provide recommendations on technical tools and architecture; develop solution roadmaps for 4 justice products and anticipate financial issues to mitigate risk. Coach Account Managers and Solution Leads to engage internal and external stakeholders.- Devise and adopt growth strategies while facilitating the initiation of new business partnerships through product demonstrations and performing analysis to provide recommendations to new prospective clients. - Improved marketability while increasing client satisfaction and reducing support costs ~15% by gaining approval from management to develop new enhanced versions of baseline products.- Secured new business and reduced enhancements and product support costs after leveraging success of case/jury management software initiative to adopt new ‘leveraged development’ model.- Built trust and rapport with internal executive team to introduce client focus groups for case management application; concept adopted across 4 product lines. - Minimized workforce redundancies and laborious data entry by assessing existing court and juror management process and incorporating enhanced, technologically integrated end-to-end solutions. - Created migration plans for new products and product versions for existing client base.

Lexington, Ky

Provided executive direction for the Xerox Justice Practice and related product lines including Xerox’s AgileCourt, Contexte, AgileJury and Juror products. Drove the progression and launch of all justice-based projects. Managed contracts, nurtured client relationships, enforced compliance with quality standards, designed project schedules and allocated recourses in alignment with budget and timeline constraints.- Managed the overall budget and forecast for the Justice Practice. -Supervised Project Management Office (PMO) and Product Management staff. - Ensured timely completion of contracted deliverables through swift resolution of issues.- Served as executive sponsor for Xerox Focus Group comprised of 25 client representatives and Xerox employees in discussions around evolving justice trends and shaping product offerings to meet these trends.

Lexington, Kentucky Area

Crafted product requirement documents for Xerox Contexte Case Management System while overseeing the delivery and ongoing maintenance of all Xerox Contexte client-based implementation projects.- Recognized as administrative manager, supervising all justice-related data conversion, development and support personnel for Contexte case management product.- Implemented new ‘leveraged development’ concept, enabling ACS to leverage existing clients’ needs to expand base system configuration and functionality to serve a wider range of customers.- Facilitated the creation of client focus Groups to identify areas of opportunity for improvement. Solicited existing client base to engage in discussions around trending business needs and system functionalities.

Lexington, Kentucky

Served as the software project manager for several large court projects including a statewide implementation of an integrated court case management system. Conducted business process review sessions with numerous clients to determine if identified gaps in business processes required product enhancements or should be addressed with business process changes.- Developed project requirements documents to eliminate gaps between baseline software application and functionality required for unique client configurations.- Played key role in the definition and design of the Justice Data Link (JDL) interface.- Strategically managed, planned and forecasted resources associated with project enhancements and modifications.- Collaborated with data conversion and technical team to ensure successful and timely system integrations.

Lexington, Kentucky Area

Proudly served as US Army Captain in a variety of roles: battalion ammunition officer for field artillery battalion, executive officer for field artillery battery, military academy instructor for officer candidate school. Implemented training plans for ~650 soldiers and supervised unit of 130 soldiers over duration of service. Highly decorated vet; awarded 7+ medals and inducted into the Order of Saint Barbara.

Lexington, Ky

Managed a team of business analysts and programmers focused on the implementation and delivery of client-specific customizations to a commercial off the shelf (COTS) case management system for several large courts projects. - Served as the primary client contact for all client specific requirements - Reviewed and developed product requirement documents- Oversaw the development of software requirements, design specifications, coding, testing, and deployment of enhancements/modifications- Assisted with customizations and in efforts to ensure client needs were met

Lexington, Kentucky

- Developed software requirements, software design documents, coded, and tested key enhancements for a large commercial off the shelf (COTS) court case management solution.

Lexington, Kentucky

- Developed software requirements, software design, coding, and testing of modifications/enhancements- Created interfaces between the hospital’s various computer systems- Extracted and loaded information from/to PC-based applications and a mainframe legacy application- Developed and implemented a cost accounting system for the hospital- Provided 24/7 support for the hospital’s computer systems

Lexington, Kentucky

- Developed software requirements, software design, coding, and testing of modifications/enhancements for applications serving the government public sector