Senior Product Manager responsible for the development of the See360 software suite installed at sports venues in the UK. The system incorporates many product modules including EPOS, ticketing, retail, corporate hospitality, access control, CRM, marketing, catering, finance, e-commerce and APIs.• Guide the development and project teams to ensure successful implementation and delivery of product changes or enhancements.• Product expert and provide consultancy and training on See360… Show more Senior Product Manager responsible for the development of the See360 software suite installed at sports venues in the UK. The system incorporates many product modules including EPOS, ticketing, retail, corporate hospitality, access control, CRM, marketing, catering, finance, e-commerce and APIs.• Guide the development and project teams to ensure successful implementation and delivery of product changes or enhancements.• Product expert and provide consultancy and training on See360 products and services at a variety of locations.• Managed implementations, on-site training and system roll-out for over 16 different clients.• Represent the company at client account meetings, software demonstrations, key client events, and user group meetings.• Created and delivered user guides and training material in text, web and video formats, allowing users to train themselves on all system features and functionality.• Responded to all tender requests, creating tender documentation and leading software demonstrations during sales negotiations.• Managed key client relationships and led the team of two Client Account Managers.• Provide regular updates to directors on the performance of client accounts with bi-weekly reports and monthly meetings.• Successfully negotiated several high value commercial contracts.Venue Clients:Lord's Cricket Ground (MCC & London Olympics)K-COM Stadium (Hull City & Hull FC)Nottingham Arena (Nottingham Panthers)Madeski Stadium (Reading FC & London Irish RFC)Ricoh Arena (Coventry City FC)The Oval (Surrey CCC)Thomond Park (Munster Rugby)Clients:Accrington Stanley FC, Crystal Palace FC, Derby County FC, Fleetwood Town FC, Fulham FC, Harrods UK, Leicester City FC, Leyton Orient FC, Manchester City FC, Millwall FC, Newcastle United FC, Nottingham Forest FC, Notts County FC, Preston North End FC, Rochdale AFC, Rotherham United FC, Sheffield Wednesday FC, Stoke City FC, Sunderland AFC, Walt Disney(Disney Stores UK), West Ham United FC. Show less

Managed the team of Ticket Office and Telesales Assistants, selling seasonal and match daytickets, club memberships, coach travel, stadium parking and retail merchandise.