Working in a team we handle 100’s of calls per day aswell as emailed communications from over 1000 existing customers to supply them with genuine VW Group parts and accessories. Working in line with set KPI’s we work to achieve daily and monthly targets with a high emphasis on delivering excellent customer service to maintain regular repeat business. The role also involves regular face to face visits to select customers to generate fresh or increase sales where needed.

Working alongside the branch manager my role was to organise bookings for service, MOT`s and mechanical repairs and overseeing, delegating and prioritising of the daily workload aswell as maintaining and organising a steady flow of fast fit jobs such as tyres exhausts and batteries. We had 3 service bays doing 6 services per day in addition to other mechanical repairs and maintenance, 1 MOT lane doing 9 MOT`s per day and 5 tyre and exhaust bays. My jobs main role involved liaising between the… Show more Working alongside the branch manager my role was to organise bookings for service, MOT`s and mechanical repairs and overseeing, delegating and prioritising of the daily workload aswell as maintaining and organising a steady flow of fast fit jobs such as tyres exhausts and batteries. We had 3 service bays doing 6 services per day in addition to other mechanical repairs and maintenance, 1 MOT lane doing 9 MOT`s per day and 5 tyre and exhaust bays. My jobs main role involved liaising between the managers, the technicians and with customers including account and fleet customers providing quotations and pro-forma invoices and gaining authorisation for additional work, speaking to suppliers to order and source parts, processing returns, warranty claims, putting final invoices together and taking payments. Show less

Here my role was to look after around 1000 mainly commercial vehicles on contract hire. This role involved liaising with customers, repairers and suppliers to arrange routine maintenance and repair of the vehicles, scheduling routine servicing and inspections aswell as dealing with breakdowns and replacement vehicles, authorising repairs and processing all necessary paperwork. This required excellent organisational skills to ensure all inspections and documentation were up to date with the… Show more Here my role was to look after around 1000 mainly commercial vehicles on contract hire. This role involved liaising with customers, repairers and suppliers to arrange routine maintenance and repair of the vehicles, scheduling routine servicing and inspections aswell as dealing with breakdowns and replacement vehicles, authorising repairs and processing all necessary paperwork. This required excellent organisational skills to ensure all inspections and documentation were up to date with the customer and the ability to think and act quickly and communicate well with customers and suppliers. Show less

During my 5 years with Vodafone I started in sales working for the retentions department and worked my way up to team manager and then into the management team in the customer returns and aftersales department. My role was all about customers and staff and involved ensuring all calls into the department (approx. 1400 per day) were answered by the small team of 8 – 10 (eventually over 25) and ensuring all KPI’s and service levels were met whilst satisfying customers and remaining commercially… Show more During my 5 years with Vodafone I started in sales working for the retentions department and worked my way up to team manager and then into the management team in the customer returns and aftersales department. My role was all about customers and staff and involved ensuring all calls into the department (approx. 1400 per day) were answered by the small team of 8 – 10 (eventually over 25) and ensuring all KPI’s and service levels were met whilst satisfying customers and remaining commercially viable, chasing couriers and logistics companies to ensure goods were exchanged or collected correctly while maintaining staff were adhering to business rules and following the correct processes along the way. In addition, I was responsible for managing rotas, shift patterns, workflow, absence, holidays, overtime sheets, regular staff 1 to 1 reviews, disciplinary procedures, HR related paperwork and dealing with escalated customer complaints. Show less

My role started dealing with customers both in the branch and over the phone providing personal motor and home insurance quotations and handling policy renewals. I then quickly moved into the commercial department where I was employed to look after existing commercial customers vehicle insurance requirements, from an individual motor policy to company fleet insurance policies for private hire companies, vehicle rental companies, couriers and large international haulage companies. My role… Show more My role started dealing with customers both in the branch and over the phone providing personal motor and home insurance quotations and handling policy renewals. I then quickly moved into the commercial department where I was employed to look after existing commercial customers vehicle insurance requirements, from an individual motor policy to company fleet insurance policies for private hire companies, vehicle rental companies, couriers and large international haulage companies. My role involved making sure all vehicles were added and removed from policies when required, driving licences are regularly checked, liaising with vehicle hire and leasing companies to provide proof of insurance for temporary vehicles. I also had to handle many claims which involved liaising with customers, insurers and repair centres to authorise repairs, arrange courtesy vehicles, complete claim forms and ensure correct vehicle documents went to insurers. Show less

Working in the busy Insurance Approved accident repair centre my role to start with mainly involved stripping of mechanical, electrical and body work of accident damaged cars and light commercials in preparation for repair and paintwork, ordering replacement parts then refitting of the vehicles to a high standard. As time went on I got more involved with general panel beating duties including jig work. My role here also involved carrying out pre-delivery inspections of brand new vehicles, some… Show more Working in the busy Insurance Approved accident repair centre my role to start with mainly involved stripping of mechanical, electrical and body work of accident damaged cars and light commercials in preparation for repair and paintwork, ordering replacement parts then refitting of the vehicles to a high standard. As time went on I got more involved with general panel beating duties including jig work. My role here also involved carrying out pre-delivery inspections of brand new vehicles, some valeting, assisting with vehicle recovery work aswell as collection, delivery and maintenance of courtesy vehicles. Show less