Phil Hocknull Email & Phone Number

Warrington, United Kingdom

Support engineer for Checkpoint, BlueCoat, Juniper, Huawei storage, NetApp Storage systems and Rubrik Data Protection Systems.

Liverpool, United Kingdom

• Providing SIEM services to a central government organisation. Working within GPG13 standards.
• Configuring and managing the BlackStratus SIEM system.

Warrington, United Kingdom

Experience in firewalls Juniper, Checkpoint, F5 Big-IP load balancer, Arcsight SIEM and IPS systems TippingPoint, McAfee, Cisco ASA support, RSA administration and CyberArk support

Crewe, England, United Kingdom

• Providing a support service to the NHS on Microsoft Server 2003 on Dell Hardware.
• ICS Patient system administration on Oracle database system. HL7 Protocol message management.
• Unix AIX backup monitor and Windows Backup using Arcserve/Brightstor
• Supporting Exchange 2003 email, MS office 2000/2003/2007 Active Directory, also Microsoft terminal servers.
• Network support and upgrades on Cisco devices, including WLAN support, VPN and DHCP/DNS

– Providing a support service to various small businesses using Microsoft Small Business Server 2003 on Hewlett Packard platforms.– Supporting Exchange email, Microsoft ISA firewall, Active Directory, BES 4.1, Broadband Router configuration.– Network support and upgrades on 3com, Netgear and Draytec devices.

Provided a timely service for customers up to Director Level that delivered appropriate IT resources to a very busy head office environment.Negotiated costs with preferred suppliers; ensured value for money support achieved on all occasions.Performed specialist support on Director's conference rooms and associated communications equipment including.

Design: Creating end-to-end network designs fully compliant with building and data network regulations (eg BAe Systems Nimrod Project), liaising with the customer to meet their requirements.Installation/commissioning:Building and testing systems, from wiring and switch configuration (3com and Cisco) to device installation (eg servers and PCs).Installing.

Hardware:Resolving a range of PC faults from repairing and replacing peripherals to hard-disks and network cards. Software:Installing and upgrading software, from remote deployment to desktop configuration. Testing and evaluating new software upgrade options (eg bespoke trade software)Performing server support eg clearing printer queue issues. Solving.

Managed the successful transition of mobile telecoms from O2 to Orange for BNFL corporate centre (200 users) - both mobile phones and Blackberry's. Liaising with the end user to assist in a smooth change.

Installed and supported networks on two sites; resolved faults, implemented network improvements and software upgrades.Additionally: Provided Network Support at Airbus Industries and Basell on a weekly basis on 3com and Cisco equipment.

and upgraded various LAN's using 3com and Cisco switches. Managed the movement of departments on site, organising and initiating the migration of the IT infrastructure.

Desktop and LAN support for systems and services personnel.Introduced network upgrades and a successful network management station.