Phil Howden Email & Phone Number

Lowestoft, England, United Kingdom

Hoseasons & Cottages.com

Lowestoft, England, United Kingdom

Hoseasons & Cottages.com

East Anglia

Merchant services that always put you first !We know your business is your life. You live it. You breathe it. Well, we’re the same. And our passion is helping you get paid for less. We use the combined buying power of 85,000 customers to keep rates really low. And our customer support is designed to ensure you spend less time w...a...i...t...i...n…g and.

Lowestoft, Suffolk, United Kingdom

Littlecote House Hotel, Berkshire

• A Grade 1 listed Historic house with 4* modern hotel amenities.208 Bedrooms (413 Guests - 96% Occupancy)Leisure facilities, Restaurant, Bars and a 2 Rosette AA Fine Dining Restaurant.
• Managed retail sales teams to deliver growth and new ideas.
• Put in place a Sales and Marketing Strategy in order to grow new business.
• Managed a team of 170 across multiple departments.Achievements:
• Grew on site retail sales by 24% in 2017 across all areas of the hotel.
• Delivered a 10% increase in profits based on a £15m turnover.

Bembridge Coast Hotel, Isle Of Wight

• A privilege to run the Isle of Wight’s Largest Hotel for nearly 10 years258 Bedrooms (500 Guests - 95% Occupancy)Leisure facilities, Restaurant, Bars plus indoor and outdoor Bowls facilities.
• Responsible for all types of sales targets across different parts of the hotel.
• Worked with local companies to offer added value extras for the guests.
• Managed relationships with key trade partners to grow sales.Achievements:
• Improved customer service ratings through positive team engagement and training.
• Increased onsite rebooking sales by 40%.

Norton Grange, Yarmouth, Isle Of Wight

• Overall responsibility for 180 team members including 12 Heads of Department.
• Presenting changes in sales strategy, hotel products and services and pricing.
• Developed departmental objectives, work schedules and budgets.Achievements:
• Developed new processes for employee evaluation which resulted in performance improvements.
• Reduced Guest complaints significantly to less than 0.7% by focusing on sales and service superiority.

United Kingdom

• Leading a team of 8 Regional Sales Managers.
• Responsible for promoting holidays to Coach Operators, Group organisers and specialist event promotors.
• Arranged Exhibitions & Conferences as well as delivering presentations to the board on strategy and progress.
• Managed several key accounts personally.Achievements:
• Delivered £20m of sales in 2004.
• Grew Field Sales revenue by an average of 7.5% for 6 consecutive years.

South & South West, UK

Generating Holiday Sales of + £4m from existing and New Business development.

Bodelwyddan Castle Hotel, North Wales

Sinah Warren, Hayling Island

Sinah Warren, Hayling Island