Director, Distribution Quality Assurance - Americas
CurrentThe Director, Distribution Quality Assurance - Americas leads a team to effectively maintain and continuously improve upon the Quality Management System (QMS) for a product distribution network which generates ~$3B of revenue. Promotes a culture of Quality & Safety throughout the organization and drives strategic initiatives based on customer expectations, quality/regulatory body requirements and corporate objectives. Reports to the Vice President, Global Quality. Key accomplishments:• Restructured Quality Assurance Team to redistribute workload and address gaps.• Improved Corrective and Preventive Action (CAPA) turnaround time by 20% within the first 18 months.• Lead the creation, development and implementation of a new Learning Management System (LMS) and Controlled Document Module called the Avantor Training Center (ATC).• Authored and/or Co-Authored Avantor's new Global Compliance Policies as a member of the Compliance Policy Review (CPR) Team.• Successfully transitioned Avantor's entire Distribution Channel (VWR) from ISO 9001:2008 to ISO 9001:2015 (including the addition of a new site that was not ISO certified).• Lead an Avantor Business System (ABS) A3 project to reduce customer complaints.