Phil Williams Email & Phone Number

Christchurch, Nz

Wellington, New Zealand

Wellington, New Zealand

Dept. For Education, Coventry

• Based on-site at the Department for Education, the UK Ministerial department responsible for Children’s Services and Education (compulsory, further and higher education) throughout England and Wales.• Responsible for the management and on-going development of Microsoft Azure infrastructure supporting a Government-operated records and achievements system, which is used nationally by education establishments, training bodies and apprenticeship providers in order to update and review individual’s learning records.• Two distinct Azure environments hosting a C# application, the current IaaS platform supporting the production environment and a new, PaaS solution, which will be brought into service early 2020. • Utilising Microsoft Azure DevOps (formerly VSTS) for CI/CD pipelines, in order to automate and streamline deployments for Development, Test, Pre-Prod and Production stages of the environment. • PowerShell scripting and ARM template development

Birmingham, United Kingdom

• Working for one of the largest privately owned MSPs in Europe, with over 5,000 employees and customers across more than 50 countries.• Senior member of the Cloud Architecture team responsible for the design, implementation and maintenance of SCC’s own IaaS and PaaS Cloud solutions• Day to day responsibilities include: Engagement with Service & Solution architects for new opportunities on the platforms, focusing on the validation of high and low-level designs for customer deployments; planning of platform expansion and upgrades; market analysis of new hardware and software solutions that enhance SCC’s service offerings and creation of design and support documentation prior to implementation.• Heavily involved in a project to transform SCC’s internal communication and collaboration systems and migrate them to a mixture of Public Cloud (Office 365 and Azure) and internal Private Cloud.• Directly responsible for implementing Citrix NetScaler as a load balancer and reverse proxy, in order to provide hybrid multi-factor authentication, using Azure AD and Azure MFA, for external access to on-premises applications

Birmingham, United Kingdom

• Designated Lead Architect on a mission critical internal project for one of the UK's largest MSPs, to deliver a dedicated IaaS platform hosting the business's monitoring and management solutions to be utilised for the day-to-day support of SCC's Managed Services business. • Beyond the design, implementation and continued support of this platform, other responsibilities include the development and improvement of SCC standards and practices, input on product roadmaps and platform strategies and ensuring that SCC's Public and Private Cloud offerings can deliver on customer expectations whilst remaining profitable.• Performed the role of a dedicated Technical Architect for a key Managed Services client, tasked with helping consolidate their move on to new infrastructure in SCC's datacentre, along with continuous service improvement and major incident management. • Assumed overall technical responsibility for the client's infrastructure, including networks, virtualisation & server platforms, before moving in to a dedicated Technical Design Authority focused on Cloud and IaaS platforms across SCC's managed service business.

Birmingham, United Kingdom

• Employed as a subject matter expert (SME) for a variety of Citrix technologies within the Network Operations Centre, providing 3rd/4th line support for Managed Services customers.• Role comprised of a mix of incident and problem resolution as well as proactive recommendations and upgrades to customer environments and some project work• Installation, configuration and maintenance of new servers and applications; daily monitoring of the infrastructure to ensure availability and optimal performance of the Citrix farms and underlying infrastructure and creating configuration and support documentation for new systems and services.

Coventry, United Kingdom

• Providing cover for a Desktop migration project, supporting around 4000 users split across two separate domains and operating environments; one a virtualised Citrix XenApp system, the other a traditional Windows XP workstation and laptop configuration• Part of a large internal support team responsible for managing all Wintel servers, MS Exchange, Lotus Domino and all Citrix and vSphere systems. Also responsible for management of printing and mobile device support - including iPhones, iPads and Blackberries connected to BES.• Supporting applications within the virtualised environment which are deployed via a combination of Microsoft App-V and Citrix XenApp, and range from bespoke, in-house packages to off-the-shelf solutions such as MS Office & Adobe Acrobat & Captivate. Many of the same software packages are used across both domains, so support methods have to change to suit the environment.

Stratford-On-Avon, Warwickshire

• In-house service desk supporting over 300 offices and associated Regional Service Centres throughout the UK, for a leading Insurance and Financial Services provider. • Since April 2010, I’ve been the primary Service Delivery representative for a Desktop Virtualisation pilot. Key responsibilities include: Roll-out and technical support for the User base, involving management of Desktop & Server environments through Citrix XenDesktop, VMWare Infrastructure Client and RDP; management of backup/restore procedures for the NetApp-based SAN & NetBackup server; On-site assistance and development of processes, documentation and an SOE for Windows XP & Windows 7.• Assumed role of implementation manager for an iPhone pilot – Configuring and deploying the devices to company directors and upper-management. Have developed processes, security policies & documentation unique to NFUM, and have provided on-going support for user base.• Development of various scripts (Batch, HTA and VB) to aid in day-to-day tasks such as workstation maintenance, applying software fixes & performing system diagnostics, after identifying a lack of automation on the Service Desk for these relatively simple but tedious issues.• Utilising remote management tools, including RDP and Tivoli, for the purposes of remote software installation and fixes

Brisbane, Australia

• Providing in-house technical assistance for Members and Parliamentary staff, and remote support for Electoral Offices throughout Queensland, on a Windows XP/Server 2003 environment.• Supporting all hardware and software that conform to the organisation’s SOE, as well as the occasional ad hoc support request. Typical issues might include hardware (desktops, laptops, printers, routers), software (mainstream packages such as Office, Nero, Symantec LiveState, Navision and some bespoke applications built in-house) and network problems (faulty or inactive switch points, cabling, etc)• Assisted in moving the image deployment environment from RIS to WDS (Windows Deployment Server)