Phil Williams Email & Phone Number

Christchurch, NZ

Wellington, New Zealand

Wellington, New Zealand

Dept. For Education, Coventry

• Based on-site at the Department for Education, the UK Ministerial department responsible for Children’s Services and Education (compulsory, further and higher education) throughout England and Wales.
• Responsible for the management and on-going development of Microsoft Azure infrastructure supporting a Government-operated records and achievements system, which is used nationally by education establishments, training.
• Two distinct Azure environments hosting a C# application, the current IaaS platform supporting the production environment and a new, PaaS solution, which will be brought into service early 2020.
• Utilising Microsoft Azure DevOps (formerly VSTS) for CI/CD pipelines, in order to automate and streamline deployments for Development, Test, Pre-Prod and Production stages of the environment.
• PowerShell scripting and ARM template development

Birmingham, United Kingdom

• Working for one of the largest privately owned MSPs in Europe, with over 5,000 employees and customers across more than 50 countries.
• Senior member of the Cloud Architecture team responsible for the design, implementation and maintenance of SCC’s own IaaS and PaaS Cloud solutions
• Day to day responsibilities include: Engagement with Service & Solution architects for new opportunities on the platforms, focusing on the validation of high and low-level designs for customer deployments; planning of.
• Heavily involved in a project to transform SCC’s internal communication and collaboration systems and migrate them to a mixture of Public Cloud (Office 365 and Azure) and internal Private Cloud.
• Directly responsible for implementing Citrix NetScaler as a load balancer and reverse proxy, in order to provide hybrid multi-factor authentication, using Azure AD and Azure MFA, for external access to on-premises.

Birmingham, United Kingdom

• Designated Lead Architect on a mission critical internal project for one of the UK's largest MSPs, to deliver a dedicated IaaS platform hosting the business's monitoring and management solutions to be utilised for the.
• Beyond the design, implementation and continued support of this platform, other responsibilities include the development and improvement of SCC standards and practices, input on product roadmaps and platform strategies.
• Performed the role of a dedicated Technical Architect for a key Managed Services client, tasked with helping consolidate their move on to new infrastructure in SCC's datacentre, along with continuous service.
• Assumed overall technical responsibility for the client's infrastructure, including networks, virtualisation & server platforms, before moving in to a dedicated Technical Design Authority focused on Cloud and IaaS.

Birmingham, United Kingdom

• Employed as a subject matter expert (SME) for a variety of Citrix technologies within the Network Operations Centre, providing 3rd/4th line support for Managed Services customers.
• Role comprised of a mix of incident and problem resolution as well as proactive recommendations and upgrades to customer environments and some project work
• Installation, configuration and maintenance of new servers and applications; daily monitoring of the infrastructure to ensure availability and optimal performance of the Citrix farms and underlying infrastructure and.

Coventry, United Kingdom

• Providing cover for a Desktop migration project, supporting around 4000 users split across two separate domains and operating environments; one a virtualised Citrix XenApp system, the other a traditional Windows XP.
• Part of a large internal support team responsible for managing all Wintel servers, MS Exchange, Lotus Domino and all Citrix and vSphere systems. Also responsible for management of printing and mobile device support.
• Supporting applications within the virtualised environment which are deployed via a combination of Microsoft App-V and Citrix XenApp, and range from bespoke, in-house packages to off-the-shelf solutions such as MS.

Stratford-on-Avon, Warwickshire

• In-house service desk supporting over 300 offices and associated Regional Service Centres throughout the UK, for a leading Insurance and Financial Services provider.
• Since April 2010, I’ve been the primary Service Delivery representative for a Desktop Virtualisation pilot. Key responsibilities include: Roll-out and technical support for the User base, involving management of.
• Assumed role of implementation manager for an iPhone pilot – Configuring and deploying the devices to company directors and upper-management. Have developed processes, security policies & documentation unique to NFUM.
• Development of various scripts (Batch, HTA and VB) to aid in day-to-day tasks such as workstation maintenance, applying software fixes & performing system diagnostics, after identifying a lack of automation on the.
• Utilising remote management tools, including RDP and Tivoli, for the purposes of remote software installation and fixes

Brisbane, Australia

• Providing in-house technical assistance for Members and Parliamentary staff, and remote support for Electoral Offices throughout Queensland, on a Windows XP/Server 2003 environment.
• Supporting all hardware and software that conform to the organisation’s SOE, as well as the occasional ad hoc support request. Typical issues might include hardware (desktops, laptops, printers, routers), software.
• Assisted in moving the image deployment environment from RIS to WDS (Windows Deployment Server)