Phil Kim

Phil Kim Email and Phone Number

Customer Success Champion | Driving Growth & Engagement in SaaS | Expert in Implementation & Onboarding @ Lightspeed Commerce
Phil Kim's Location
Montreal, Quebec, Canada, Canada
Phil Kim's Contact Details

Phil Kim personal email

n/a

Phil Kim phone numbers

About Phil Kim

Commerce and Implementation: Reaching almost a decade of working with SaaS commerce solutions including retail and online. During the last four years, the focus has been on implementation and launch for medium to high volume businesses. I have learned spreadsheet programs such as Excel, Sheets and Numbers and have used them to edit and upload data into new accounts. Through launch services, I have gained experience with managing a book of accounts and ensuring excellent rapport with the clients.At the moment, I am looking for launch or implementation roles, and would love to bring my experience through leadership positions. Feel free to contact me if you would like to discuss any opportunities or have any questions.

Phil Kim's Current Company Details
Lightspeed Commerce

Lightspeed Commerce

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Customer Success Champion | Driving Growth & Engagement in SaaS | Expert in Implementation & Onboarding
Phil Kim Work Experience Details
  • Lightspeed Commerce
    Implementation Consultant Ii
    Lightspeed Commerce Mar 2024 - Present
    Montreal, Quebec, Canada
    Drive successful client onboarding for retail software by creating tailored implementation plans aligned with customer needs.Manage up to 30 accounts concurrently, serving as the main point of contact and product trainer, ensuring seamless onboarding.Collaborate cross-functionally to integrate the retail product effectively, addressing client-specific requirements and optimizing satisfaction.Lead data migration efforts using .CSV imports and Microsoft/Google Suite tools… Show more Drive successful client onboarding for retail software by creating tailored implementation plans aligned with customer needs.Manage up to 30 accounts concurrently, serving as the main point of contact and product trainer, ensuring seamless onboarding.Collaborate cross-functionally to integrate the retail product effectively, addressing client-specific requirements and optimizing satisfaction.Lead data migration efforts using .CSV imports and Microsoft/Google Suite tools to streamline processes. Show less
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  • Lightspeed Hq
    Implementation Specialist
    Lightspeed Hq Nov 2020 - Mar 2024
    Montreal, Quebec, Canada
    Enhanced software adoption by customizing onboarding strategies based on in-depth assessments of client needs.Provided key product insights through user stories, contributing to product development and improvements.Delivered proactive follow-ups and resources, improving user experience and reducing churn post-onboarding.
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  • Ubisoft Montréal
    It Support Analyst
    Ubisoft Montréal Feb 2020 - Nov 2020
    Montreal, Quebec, Canada
    Improved eCommerce platform performance by diagnosing and resolving technical issues while supporting business requests.Managed software configurations to optimize user access and enhance operational efficiency.Monitored platform health through visualization tools and communicated outages/incidents to minimize disruption.
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  • Shopify
    Technical Merchant Support
    Shopify Mar 2016 - Feb 2020
    Provided high-level technical support to enterprise clients, resolving platform issues through detailed troubleshooting.Built strong customer and developer relationships, ensuring timely solutions to technical challenges.Created internal knowledge resources and led initiatives that supported company growth, driving cross-functional success.
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  • Shopify
    Customer Service Guru
    Shopify Oct 2015 - Mar 2016
    Delivering top quality support through different communication channels.
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  • Indigo
    Customer Experience Representative
    Indigo Aug 2013 - Oct 2015
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  • Self-Employed
    Freelance Floral Designer
    Self-Employed Apr 2010 - Oct 2015

Phil Kim Skills

Event Planning Project Management Social Media Logo Design Social Networking Research Public Speaking Merchandising Customer Service Social Media Marketing Graphic Design

Phil Kim Education Details

Frequently Asked Questions about Phil Kim

What company does Phil Kim work for?

Phil Kim works for Lightspeed Commerce

What is Phil Kim's role at the current company?

Phil Kim's current role is Customer Success Champion | Driving Growth & Engagement in SaaS | Expert in Implementation & Onboarding.

What is Phil Kim's email address?

Phil Kim's email address is ph****@****ify.com

What is Phil Kim's direct phone number?

Phil Kim's direct phone number is (888) 746*****

What schools did Phil Kim attend?

Phil Kim attended Seneca College Of Applied Arts And Technology.

What are some of Phil Kim's interests?

Phil Kim has interest in Social Services, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Human Rights, Arts And Culture.

What skills is Phil Kim known for?

Phil Kim has skills like Event Planning, Project Management, Social Media, Logo Design, Social Networking, Research, Public Speaking, Merchandising, Customer Service, Social Media Marketing, Graphic Design.

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