Phil Kirchhoff Email and Phone Number
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A self-motivated professional with 15 plus years of customer serviced based collections. I have a Bachelor’s Degree from The University of Texas, National Mortgage Loan Originator-S.A.F.E. Act MLO #1163044. I am an energetic leader with persistence, enthusiasm communications/organizational skills needed to develop successful business relationships that produce results. I am skilled with Portfolio Management Software and have a full knowledge of PC applications, including: zO/S Mainframe environment, SHAW, TSO, CA-7, all Windows applications, SQL, and ORACLE databases. Quality Assurance, program testing. I have overseen and developed predictive dialer systems such as DAVOX, Touchstar and Livevox. I have vast experience in the Mortgage and Auto industries with experience in repossessions, negotiating Short Sales, Settlements, Loss Mitigation, legal, Bankruptcy and client relations. My Management experiences include budget control, Hiring, training, disciplinary actions, as well as, third party vendor negotiations and performance monitoring. My collections experience ranges from front end 1st party customer service, to back end.
Conduent Inc
View- Website:
- conduent.com
- Employees:
- 26546
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It Quality Engineer IiConduent Inc Mar 2015 - PresentUnited States
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Sr Analyst, Im Business AnalysisConduent Inc Mar 2015 - PresentAddidson, TexasXerox sold to Conduent creating a change in Company name but I maintained the same positionCurrenllty: Utilizing my vast knowledge of Call Center environments and Portfolio Management Systems, I am now working in an IBM zO/S Mainframe environment with SHAW Portfolio Management Systems (retail and Lease). My role is to test software implementations and modifications to the SHAW system to insure the changes work in a real world scenario, when rolled out to the customer. I work in test environments and regions, create test plans and "Proof of Testing Documents" for the end user to validate all programing change requests are competed and working correctly once deployed. Utilizing TSO, CA-7, and ISPF. I also perform on-call functions to support evening programing runs for all clients if the system goes down or programs Abend.
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Quality Systems AnalystXerox Business Services Mar 2015 - Dec 2016Addison
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Sr Quality Systems AnalystXerox Mar 2015 - Jan 2016Addison, TexasUtilizing my knowledge of Call Center environments and Portfolio Management Systems, I am now working in an IBM zO/S Mainframe environment with SHAW Portfolio Management Systems (retail and Lease). My role is to test software implementations and modifications to the SHAW system to insure the changes work in a real world scenario, when rolled out to the customer. I work in test environments and regions, create test plans and "Proof of Testing Documents" for the end user to validate all programing change requests are competed and working correctly once deployed. Utilizing TSO, CA-7, and ISPF. I also perform on-call functions to support evening programing runs for all clients if the system goes down or programs Abend. -
Manager Secured MortgagecollectionsDyck-O'Neal Inc Jul 2010 - Oct 2014Arlington, TxOctober 2011 to present Dyck-O’Neal, Inc. Manager Secured Mortgage Collections• Promoted to Manager of secured Mortgage Collections• Oversee all Loss Mitigations• Dialer Manger for my department and 4 others• System Administrator for the company’s Portfolio Management System• Approve all negotiations on Short Sale, SIF and Modifications on non performing Mortgage Portfolio August 2010 to October 2011 Dyck-O’Neal, Inc. Corporate Trainer• Instrumental in helping the company convert to the ADS Portfolio Management system trained all employees from Sr. Management down on the new system• System administrator for ADS• Security administrator for the ADS system• Dialer Manager for 4 divisions
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Director Of Collections/Customer ServiceM.E.I. Auto Finance Jan 2009 - Feb 2010Managed a 20 million dollar portfolio and all day to day operations of a Sub-Prime auto Finance company.Oversaw 10 collectors, one asst Manager, two supervisors one outside field repo truck and Driver.Insured customer service levels were at above average levels.Managed all levels of collections, repossessions, remarketing of the cars.All third party vendor relations. local administrator for the computer system. Design and maintain all MIS reporting. All hiring, training and goal setting of staff Achievements: Raised cash flow, lowered 60 day plus delinquency to 5.5% and charge offs to 3%
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Collections Manager2004 - 2006 Cash America International Jul 2006 - Dec 2008Responsible for over 100 thousand accounts from 15 days past due to charge off and third party placement.*Oversaw 65 collectors, one assistant manager and 5 supervisors. One quality assurance Manager and one IT manager. *Customer service*Collections repossessions, remarketing of the cars.*All third party vendor relations and monitor for performance. *local administrator for the computer system. *Design and maintain all MIS reporting. *All hiring, training and goal setting of staff Ran Mosaics dialer functions and strategies. I also used SQL data mining to run analysis and MIS reporting of collection portfolio to Sr management. I restructured the department which resulted in the Companies 4th quarter profits realizing a net profit.
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Collections SupervisorTriad Financial Corp May 2003 - Jul 2006During my assignment Supervised in the 1-30 days past due area and the 31+ area. *My Teams consistently ranked top in the departments. *I have worked extensively with SHAW, DAVOX, and
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Collections SupervisorLyrical Jan 2000 - Jan 2002My Team of 30 collectors consistently ranked number one in collections and call volumes. * Supervisor of the Month and Team of the month three times in one year.
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Collections SupervisorSprint Pcs Jan 2000 - Jan 2002My Team of 30 collectors consistently ranked number one in collections and call volumes.Supervisor of the Month and Team of the month three times in one year.
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Collections SupervisorHonda Finance Corp Jan 1995 - Jan 2000oversaw 6 Team Leads in 6 areas. *Responsible for all delinquency levels up to charge off and final repossession of accounts. *Dealt with and negotiated with all repossession agents and third party collections agencies. *oversaw the lease End of Term Department.
Phil Kirchhoff Skills
Phil Kirchhoff Education Details
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Anthropology
Frequently Asked Questions about Phil Kirchhoff
What company does Phil Kirchhoff work for?
Phil Kirchhoff works for Conduent Inc
What is Phil Kirchhoff's role at the current company?
Phil Kirchhoff's current role is Conduent Inc.
What is Phil Kirchhoff's email address?
Phil Kirchhoff's email address is ph****@****hoo.com
What is Phil Kirchhoff's direct phone number?
Phil Kirchhoff's direct phone number is +181768*****
What schools did Phil Kirchhoff attend?
Phil Kirchhoff attended The University Of Texas At Arlington.
What skills is Phil Kirchhoff known for?
Phil Kirchhoff has skills like Call Center, Management, Team Leadership, Loss Mitigation, Predictive Dialers, Analysis, Customer Service, Credit, Skip Tracing, Dialers, Strategy, Mortgage Lending.
Who are Phil Kirchhoff's colleagues?
Phil Kirchhoff's colleagues are Kathleen Stachnik, Emilly Maria, Veronica Tate, Arjun Nair, Nancy Roche, Willia Cruz, Achyuth Kumar.
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Philip Kirchhoff (L.I.O.N.)
Engineering Tech / Design Coordinator / Lead Piping CheckerSugar Land, Tx2hotmail.com, hotmail.com1 +128149XXXXX
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