Phil Kitchen Email & Phone Number

Ceres, Ca Stanislaus County

Costa Mesa, Ca, Orange, Ca, Aptos, Ca, Tracy, Ca

1) Determine prescription drug coverage for Commercial, Medicare, Medicaid, Union/Trust Fund plans for drugs requiring non-formulary, step therapy, prior authorization, and appropriate use consistent with individual plan benefits, clinical criteria, and standards of care.2) Communicate with medical professionals to obtain and interpret supportive clinical information (lab values, co-morbidities, etc.), clients/client relationship managers , help desk, and patients with regard to plan benefit design, clinical guideline criteria, drug utilization, adverse drug reactions, and cost effective alternatives.3) Member of Clinical Programs Subcommittee to determine Prior Authorization operational viability/appropriateness of guidelines established by Clinical Team and Pharmacy and Therapeutics Committee.4) Provide valuable feedback (from end user perspective) concerning guideline criteria, prior authorization system software enhancements, business processes, and productivity improvements. 5) Participant in pilot program for WAH (work at home) pharmacists starting from 11/2008 to present.

Loma Linda, Ca

1) Managed and trained multiple full time and part time pharmacists, and technicians. Assisted with two ancillary off-campus affiliated pharmacies. Developed Standard Operational Procedures for Outpatient services (third party billing, oral, injectable, and compounding for pediatric formulations for LLUMC Children’s Hospital)2) Instrumental in acquisition of an additional ancillary off-campus affiliated pharmacy.3) Researched and upgraded robotic assist and computer systems for all pharmacies to improve efficiency and accuracy4) Mentor/preceptor for senior pharmacy students/pharmacy residents.5) Recovered 2.5 million dollars in back billing for unpaid insurance claims.6) Developed budget and inventory controls.

Capitola. Ca

1) Managed and trained staff pharmacists and technicians, complied with all state and federal compliance requirements.2) Increased patient volume and patient trust and retention by 95% through interpersonal communication and a vested interest in each client with accurate and prompt service.

Northern California Area, Santa Cruz, Ca

1) Ensure Northern California Costco pharmacies had adequate pharmacist coverage for vacations, absence, staff shortages, days off.2) Opened and established Costco Pharmacy in Santa Cruz, California.3) Managed and trained part time staff pharmacists and technicians, complied with all state and federal compliance requirements.4) Built clientele and prescription volume to over 250-300 per day within 18 months.